Lisa Quintanilla

Supervised Quest Diagnostics lab sites, and employees. Maintained staffing schedules, maintained all sites up to date with QA audits, trained employees in phlebotomy techniques with competency testing. Opened new sites, closed down sites. Maintained open communication with all clients, managers, coworkers, and employees. Managed any complaints about sites. Attended meetings, and trainings with teams. Occasionally out of state travel. Maintained positive morale for my teams.

• Performed medical records management, including filing, organizing and scanning documents.
• Documented vital signs and health history for patients in clinic.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Verified patient insurance coverage and collected required co-payments.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Centrifuged blood samples as outlined in clinical protocols.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Collected and documented patient vitals.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Performed phlebotomy tasks efficiently.