Lisa Roberts
Colorado Springs,CO
Summary
Accomplished Patient Service Representative in a variety of healthcare settings and over 10 years of customer service experience. Seeking to transition into a Benefits Eligibility Specialist role, where I can apply my strong communication, problem solving, and customer service continuing to learn, grow and contribute to a team dedicated to serving the community.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
Orthopedic Centers of Colorado Imaging
Colorado Springs, CO
09.2023 - Current
- Ensured accurate data entry for patient registration, reducing errors and streamlining patient intake process.
- Monitored waiting room and assisted patients, minimizing extended wait times and enhancing patient experience.
- Processed orders and expedited new/same day requests, ensuring timely patient care.
- Managing center flow by overseeing daily schedule, report delivery queues, and collection of time-of-service payments, optimizing operational efficiency.
- Monitoring schedule and verifying all data, attachments, and history have been completed before exams, improving workflow efficiency.
- Executed additional responsibilities to support team operations and improve overall effectiveness.
Patient Service Representative
Urology Austin
Austin, TX
01.2020 - 08.2023
- Checked in and checked out patients, scheduled follow-up visits, CT scans, and clinic procedures, and registered new patients to facilitate seamless patient flow.
- Assisted patients with completing paperwork and explaining procedure preparations, improving patient understanding.
- Maintained strict confidentiality of protected health information to comply with HIPAA regulations.
- Verified all government and commercial insurances to determine patient eligibility using online resources, reducing claim denials.
- Maintained up-to-date knowledge of insurance policies to support accurate billing and payment processing.
- Processed payments and reconciled accounts, ensuring accuracy of financial records.
- Rescheduled clinic appointments for missed, no-show, and canceled visits, and adjusted provider clinics to maximize appointment utilization.
Front Desk Receptionist
Summit Medical Clinic
Colorado Springs, CO
10.2015 - 08.2019
- Acted as primary point of contact for checking in and checking out patients, facilitating smooth front desk operations.
- Handled multi-line phone system and promptly transferred calls, enhancing communication flow.
- Managed incoming calls, directing to appropriate staff or taking detailed messages to facilitate effective communication.
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations.
- Assisted patients with new patient forms and insurance information, streamlining registration process.
- Completed registration of new patients at the front desk, ensuring accurate data entry. and processed referrals, supporting clinic growth.
- Verified insurance information to ensure accurate patient records.
Receptionist/Business Coordinator
Parkmoor Village Healthcare Center
Colorado Springs, CO
01.2014 - 08.2015
- Greeted visitors warmly, ensuring they felt valued and comfortable, which improved overall visitor satisfaction.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions, enhancing customer service.
- Used sign-in sheets and other check-in procedures to track visitors on premises, maintaining accurate records.
- Provided typing, word processing, and clerical support for special projects, enhancing office productivity.
- Handled cash and credit card payments with accuracy, ensuring financial integrity.
- Performed light bookkeeping tasks, including data entry into accounting software and tracking expenses, supporting accurate financial operations.
Education
High school diploma -
Roy J. Wasson
Skills
- Patient registration
- Insurance verification
- Insurance information Collection
- Appointment Scheduling
- Data entry accuracy
- Financial reconciliation
- Front desk operations
- Multi-Line Telephone Systems
- Team collaboration
- Client service and Confidentiality
- Problem-solving skills
- Written and oral communication skills
Timeline
Patient Service Representative
Orthopedic Centers of Colorado Imaging
09.2023 - Current
Patient Service Representative
Urology Austin
01.2020 - 08.2023
Front Desk Receptionist
Summit Medical Clinic
10.2015 - 08.2019
Receptionist/Business Coordinator
Parkmoor Village Healthcare Center
01.2014 - 08.2015
High school diploma -
Roy J. Wasson