Lisa Robinson
Summerville,SC
Summary
Dynamic leader with expertise in team leadership and customer relations, honed at Berkeley County School District. Enhanced student engagement through innovative programs and improved customer satisfaction by 20%. Skilled in staff training and development, fostering a positive work environment. Proven track record in operations management and policy enforcement, driving organizational success.
Overview
22
22
years of professional experience
Work History
Assistant Manager
Berkeley County School District
Charleston, SC
08.2025 - Current
- Assisted in developing and implementing educational programs to enhance student engagement.
- Coordinated communication between staff, students, and parents to ensure clarity of information.
- Supported the training and development of new staff members through mentorship initiatives.
- Analyzed program effectiveness and provided recommendations for improvement based on feedback.
Supervisor
Morrison Healthcare
Centre, AL
12.2021 - 07.2025
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained new staff on food service protocols and operational procedures.
- Streamlined inventory management processes, enhancing supply chain efficiency.
- Implemented quality control measures, improving overall service standards.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Led performance reviews, providing constructive feedback to enhance team productivity.
- Enforced sanitation practices, achieving high scores in health inspections.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Assistant Manager
Berkeley County School District
Charleston, SC
08.2004 - 08.2021
- Assisted in developing and implementing educational programs to enhance student engagement.
- Coordinated communication between staff, students, and parents to ensure clarity of information.
- Supported the training and development of new staff members through mentorship initiatives.
- Analyzed program effectiveness and provided recommendations for improvement based on feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Education
High School Diploma -
Saint Clair County High School
Odenville, ALSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Operations management
- Customer relationship management (CRM)
- Staff development
- Policy enforcement
- Orientation and training
Timeline
Assistant Manager
Berkeley County School District
08.2025 - Current
Supervisor
Morrison Healthcare
12.2021 - 07.2025
Assistant Manager
Berkeley County School District
08.2004 - 08.2021
High School Diploma -
Saint Clair County High School