Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Robinson

The Bronx,NY

Summary

Compassionate and results-driven professional with over 28 years of combined experience in social services and financial consulting. Proven ability to support vulnerable populations through roles as a Case Manager at Child Rescue Fund and as a Child Protective Specialist, demonstrating strong interviewing, problem-solving, and crisis intervention skills. Well-versed in coordinating care for individuals experiencing homelessness, with deep knowledge of community resources and a proactive, client-centered approach. Brings 27 years of progressive experience in banking, including positions as Business Banker, Relationship Banker, Teller, and Customer Service Representative. Offers a unique blend of financial expertise and interpersonal communication skills. Known for building trust, delivering effective solutions, and navigating complex systems to achieve both individual and organizational goals. Seeking to leverage this diverse background in a consultancy role focused on addressing homelessness and promoting client well-being.

Overview

33
33
years of professional experience

Work History

Case Manager

Children Rescue Fund
04.2025 - Current
  • -Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

Child Protective Specialist

The City Of New York Administration For Children Services
02.2023 - 01.2024
  • Assessed family needs and connected them with appropriate community services, enhancing overall wellbeing.
  • Testified in court proceedings, effectively presenting findings from investigations to inform legal decisions.
  • Visited homes, inspected surroundings and interviewed family members.
  • Maintained case records and legal documentation.
  • Developed plans to strengthen family units.

Small Business Specialist

Chase Bank
10.2012 - 03.2021
  • Established Credibility and rapport with customers
  • Flexible Work hours
  • Opening Plus Closing accounts
  • Receiving plus dialing at least 40 calls per day
  • Had to reach out to Book of Business of at least 400 clients

Customer Service Representative

Chase Bank
05.2002 - 09.2012
  • Assist with problem-solving regarding issues on their account.
  • Answering telephone inquiries from at least 30 Customers and providing information.
  • Filing documents and editing new account documents.
  • Refer clients to Bankers to review their accounts.

Teller, Head Teller Teller Supervisor

Chase Bank
06.1993 - 05.2002
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Education

Bachelor's - BEHAVIORAL SCIENCE

Mercy College
Dobbs Ferry, NY
05.2013

Skills

  • CASE MANAGEMENT AND CLIENT ADVOCACY
  • Service Coordination & Follow-Up
  • Referral Coordination
  • Crisis Intervention
  • Community Resource Navigation
  • Decision-Making
  • Documentation & Reporting
  • Records Management
  • Time Management & Prioritizing
  • HOMELESS AND HOUSING SERVICES
  • Customer Service Excellence
  • Banking and Finances

Timeline

Case Manager

Children Rescue Fund
04.2025 - Current

Child Protective Specialist

The City Of New York Administration For Children Services
02.2023 - 01.2024

Small Business Specialist

Chase Bank
10.2012 - 03.2021

Customer Service Representative

Chase Bank
05.2002 - 09.2012

Teller, Head Teller Teller Supervisor

Chase Bank
06.1993 - 05.2002

Bachelor's - BEHAVIORAL SCIENCE

Mercy College