Lisa Rohloff
Allina Health
Cannon Falls,MN
12
years of professional experience
Dedicated Referral Specialist with expertise in referral management, insurance verification, and patient registration. Committed to enhancing patient experiences through strong empathy and problem-solving skills.
Work History
Clinic Patient Access Representative
6 Years 7 Months- Coordinated patient referrals to ensure timely access to necessary healthcare services.
- Managed scheduling and follow-up appointments, enhancing patient satisfaction and care continuity.
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Developed and maintained strong working relationship with referral sources to streamline processing.
- Established strong relationships with external providers, facilitating seamless communication and collaboration in patient care.
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
Clinic Business Representative Associate
5 Years 7 Months- Managed insurance verification and eligibility inquiries, enhancing patient experience and reducing wait times.
- Coordinated communication between patients and healthcare providers, streamlining appointment scheduling and follow-ups.
- Facilitated patient registration processes to ensure accurate data entry and compliance with health regulations.
- Trained new staff on operational procedures and best practices for patient access services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
High School Diploma
Skills
Insurance verification
Patient registration
Referral management
Appointment scheduling
Patient check-in
HIPAA compliance
Customer support
Multitasking and organization
Problem-solving
Team collaboration
Phone and email etiquette
Strong empathy
Timeline
Clinic Patient Access Representative
Allina Health
01.2020 - CurrentRead More
Clinic Business Representative Associate
Allina Health
06.2014 - 01.2020Read More
Menasha High SChool
High School Diploma
Read More