Lisa Ruiz
Chicago
Summary
Ambitious and personable retail department manager with 14+ years of experience ranging from front-end sales, to backroom processes and merchandising. Expert at keeping up with a fast paced work environment while providing excellent customer service. Continually recognized as a top-performer and a go-to associate for special projects. Enjoys learning new things and being knowledgeable in all areas.
Overview
17
17
years of professional experience
Work History
Shift Lead
Foxtrot
Chicago
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities. Continued to mentor team members on customer service best practices and uphold SOPs
- Monitored inventory levels to support restocking and minimize shortages.
- Collaborated with other shift leaders to maintain consistent standards across all shifts ensuring a smooth operational day
- Supervised daily operations to ensure efficiency and quality standards were met consistently.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Fresh Food Associate
Walmart
08.2019 - 08.2023
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Designed and set up advertising signs and displays of merchandise on shelves, counters or tables to attract customers and promote sales.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Scanned shelves and product cases for expired stock and outdated items.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Department Manager
Walmart
12.2010 - 07.2019
- Oversaw entire OTC pharmacy department Responsible for managing and controlling inventory flow
- Continually planning on how to increase department sales
- Maintains clean work space, while providing knowledgeable and friendly customer service
- Located items using Walmart app, and informing customers on how to do the same
- Recognized for best OTC department in the region for managing less than 50 outs for multiple weeks
Customer service manager
Walmart
01.2010 - 12.2010
- Supervised 10-15 cashiers; directed their scheduled breaks and lunches while managing customer flow
- Increased credit card applications by 100% by encouraging friendly competition with cashiers
- Educated customers on benefits of qualifying for store credit card
- Raised store survey score 90% by engaging customers and receiving positive feedback, GM sales associate
General Merchandise Stocker
Walmart
10.2009 - 01.2010
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Changed sales floor signs to show current pricing and support product promotions.
Education
High School Diploma -
Othello High School
Othello, WASkills
- Time Management
- Customer Service
- Multi-Tasker
- Problem Resolution
- Team Leadership
- Inventory Control
- Sales
- Staff Training
Timeline
Shift Lead
Foxtrot
01.2024 - Current
Fresh Food Associate
Walmart
08.2019 - 08.2023
Department Manager
Walmart
12.2010 - 07.2019
Customer service manager
Walmart
01.2010 - 12.2010
General Merchandise Stocker
Walmart
10.2009 - 01.2010
High School Diploma -
Othello High School