Lisa Ryan
Sioux City
Summary
- Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
- Hardworking employee enthusiastic to learning new opportunities of a new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
22
22
years of professional experience
Work History
Driver
Uber
01.2024 - Current
- Achieved safe driving records by consistently following traffic rules and regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Followed all relevant traffic laws and safety regulations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Administrative Assistant
North South Consulting Group (Federal Contractor)
07.2021 - 01.2024
- Provided secretarial and office management support while building cooperative working relationships.
- Tracking multiple Army reserve units.
- Proficient in Outlook and Microsoft word.
- Organization skills.
- Attention to detail.
- Multi-Tasking.
- Excellent communication skills written and verbal.
- Developed strong communication skills.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Enviornmental Services
Unity Point Health St. Luke's
06.2019 - 08.2020
- Used OSHA regulations for cleaning products.
- Exceeded facility standards regularly by working with detail-oriented approach.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Followed safety processes for all manual and electric cleaning equipment.
- Developed strong organizational and communication skills through coursework.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
Receptionist
Great Clips Hair Salon
09.2017 - 05.2019
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming.
- Updated and recorded customer or client information
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Quality Assurance Analyst
Alorica Cingular (AT&T)
01.2002 - 08.2016
- Used quality monitoring system to compile and track individual and team performance.
- Conducted internal audits to measure adherence to established QA standards.
- Trained new employees on proper QA standards.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
GED -
Western Iowa Tech Community College
Sioux City, IA05.2001
Skills
- Scheduling
- City and Non-City Driving
- Driving and Transportation
- Microsoft Word
- Communications Strategies
- Office administration
- Office organization
- Time Management
Accomplishments
- Maintained consistent and on-time delivery record with 4.98% out of 5 of all orders arriving on time or ahead of schedule.
- Resolved customer issue by effectively communicating with customers on being late or even early.
Timeline
Driver
Uber
01.2024 - Current
Administrative Assistant
North South Consulting Group (Federal Contractor)
07.2021 - 01.2024
Enviornmental Services
Unity Point Health St. Luke's
06.2019 - 08.2020
Receptionist
Great Clips Hair Salon
09.2017 - 05.2019
Quality Assurance Analyst
Alorica Cingular (AT&T)
01.2002 - 08.2016
GED -
Western Iowa Tech Community College