Lisa Sanchez
Saint Paul,Minnesota
Summary
Dynamic Assistant Manager with a proven track record at Victoria Secret, excelling in sales team leadership and customer support expertise. Enhanced team performance through effective coaching and development, driving top-line sales growth. Skilled in visual merchandising and customer relations, adept at multitasking with a strong focus on operational excellence and talent development.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Victoria Secret
Bloomington, MN
03.2022 - Current
- Foster strong customer relationships through exceptional service and engagement.
- Demonstrate effective multitasking and organizational skills in a fast-paced environment.
- Lead staff training and development initiatives to enhance team performance.
- Exhibit adaptability and flexibility in addressing changing business needs.
- Serve as the Customer Experience Lead, driving top-line sales by guiding and mentoring associates on the sales floor.
- Support operational excellence by managing payroll and ensuring merchandise availability.
- Cultivate associate talent in alignment with Victoria's Secret brand and culture standards.
- Provide ongoing guidance and support to junior staff on daily responsibilities and projects.
- Monitor employee attendance, timekeeping, and payroll information to ensure compliance.
- Execute through opening, closing, and shift-change procedures to uphold operational standards.
- Conduct performance reviews and deliver constructive feedback to enhance team performance.
Crew Member
McDonald's
South Saint Paul, Minnesota
06.2019 - 07.2022
- Stored food in designated areas, adhering to wrapping dates, and food safety protocols.
- Engaged with customers in a friendly manner while taking orders, promoting a positive business image.
- Efficiently processed takeout orders to ensure timely meal delivery.
- Maintained cleanliness in the restaurant lobby, front counter, and restrooms throughout the shift.
Associate
Victoria Secret & PINK
Woodbury, Minnesota
10.2021 - 03.2022
- Built rapport with customers by delivering friendly, knowledgeable service.
- Operated checkout equipment effectively, ensuring accurate transactions.
- Maintained up-to-date knowledge of sales, promotions, return policies, and security procedures.
- Processed cash register functions with accuracy and efficiency.
- Addressed customer inquiries regarding product features, pricing, and availability.
- Stocked merchandise and organized product displays for optimal presentation.
- Managed returns and exchanges in accordance with company policies.
Education
High School Diploma -
South Saint Paul Secondary
5507506-2021
Skills
- Sales Team Leadership
- Visual merchandising
- Team building
- Inventory control
- Customer Support Expertise
- Customer relations
- Multitasking and organization
- Staff training and development
- Adaptability and flexibility
- Performance coaching
Timeline
Assistant Manager
Victoria Secret
03.2022 - Current
Associate
Victoria Secret & PINK
10.2021 - 03.2022
Crew Member
McDonald's
06.2019 - 07.2022
High School Diploma -
South Saint Paul Secondary
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