Lisa Sanderlin Mullaney
Lincoln Park,MI
Summary
Chiropractic office manager with over 11 years of experience in overseeing daily clinic operations, including patient scheduling and insurance management. Demonstrated ability to maintain strict HIPAA compliance while creating a welcoming, patient-centered environment. Proven skills in optimizing clinic efficiency and enhancing patient satisfaction.
Overview
11
11
years of professional experience
Work History
Office Manager
Roberts Chiropractic Life Center
Southgate, MI
07.2015 - Current
- Streamlined daily operations for busy chiropractic clinic, improving patient visit efficiency.
- Managed electronic medical records and patient intake processes to ensure seamless workflow.
- Handled billing coding, insurance verification, and collections, maintaining accuracy in financial processes.
- Oversaw billing processes and insurance claims submissions efficiently.
- Maintained 100% HIPAA compliance for physical and electronic patient files.
- Supervised and scheduled massage therapists, ensuring optimal clinic productivity and service delivery.
- Facilitated smooth communication between patients and healthcare providers to enhance patient experience.
- Resolved patient inquiries and billing issues with empathy, boosting retention rates.
- Maintained organized patient records and confidential information securely.
- Organized patient appointments to optimize clinic workflow. and appointment reminders effectively.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Acquired necessary supplies to support daily clinic functions. and equipment to maintain adequate inventory levels.
- Maintained confidential records relating to personnel matters.
Education
High School Diploma -
Lincoln Park High School
Lincoln Park, MI06-1991
Skills
- Billing and coding
- Insurance verification
- Electronic medical records
- HIPAA compliance
- Clinic management
- Record maintenance
- Appointment scheduling
- Appointment coordination
- Office administration
- Data entry
- Administrative support
- Customer service
- Relationship management
- Office janitorial tasks
Timeline
Office Manager
Roberts Chiropractic Life Center
07.2015 - Current
High School Diploma -
Lincoln Park High School