Lisa Shaffer
Aston,PA
Summary
Creative, energetic professional skilled in office administration, business communications, team collaboration and qualitative and quantitative analysis. Proven to bring streamlined complicated operations in a fast-paced environment. Manages diversified office administrative functions, manages events, offers customer assistance and provides team support.
Overview
20
20
years of professional experience
Work History
Office Administrator
J. Halligan & Sons
Havertown, Pennsylvania
08.2006 - Current
- Coordinating daily office operations for J. Halligan & Sons administrative team, ensuring smooth workflow and efficiency
- Coordinating daily technician dispatching and logistics, optimizing route efficiency to increase the number of daily completed service calls and deliveries
- Scheduling appointments and coordinating calendars for project and service crews
- Lead point of contact with customers, providing unmatched customer service and conflict de-escalation
- Processing customer orders and service issues
- Managing past due and delinquent accounts by negotiating payment plans and resolving billing discrepancies
- Managing the setup of new customer accounts, establishing accurate billing profiles, equipment histories and service agreement contracts in the company database
- Processing invoices, purchase orders, and accounts payable paperwork to maintain accurate financial records
Education
Penncrest
Media, PASkills
- Office management
- Dispatch coordination
- Calendar management
- Accounts payable
- Accounts receivable
- Customer relations
- Database management
- Multitasking multiple responsibilities
Timeline
Office Administrator
J. Halligan & Sons
08.2006 - Current
Penncrest