Summary
Overview
Work History
Education
Skills
Timeline
Retail Sales Associate Atlantic Station Team Store

Lisa Shepard

Fanatics, Inc.
240 Peachtree St #56008 Atlanta,GA
27
years of professional experience

Retail professional with over nine years of experience in customer service and sales, specializing in merchandise for the Atlanta Falcons and Atlanta United at the Atlantic Station Team Store. Proven ability to engage customers, and enhance shopping experiences through product knowledge and my passion for football and soccer. Committed to delivering exceptional service that aligns with the AMBSE core values.

Work History

Retail Sales Associate Atlantic Station Team Store

9 Years 1 Month
Fanatics, Inc. | 10.2017 - Current
  • Deliver knowledgeable Falcons fan gear recommendations using product and team inventory expertise.
  • Support customers with purchases, and order issues at point-of-sale.
  • Replenish merchandise and maintain organized displays to enhance customers' shopping experience.
  • Process transactions accurately while following store policies for the use of various store discounts for fans and employees of AMBSE, the Atlanta Falcons, and Atlanta United.
  • Inform customers of in-store promotions and featured products such as the Atlanta Falcons x OutKast and Atlanta United x Atlanta Dream collections.
  • Build relationships with customers to encourage repeat business. Working at the Team Store has allowed me to meet fans from all over Georgia, the United States, and internationally. Several international fans make annual trips to Atlanta, and shopping at the Team Store is always part of their itineraries.
  • Answer customer questions about sizing, color options, and merchandise care.
  • Monitor customers for signs of security concerns, and escalate issues when necessary for the safety of Team Store customers and staff.
  • Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Maintain the tidiness of the employee break room, restroom areas, as well as the sales floor.
  • Greet each customer that comes into the store for a welcoming shopping experience.
  • Inform customers of team-related special events such as 404 Day, the Falcons Kickoff Rally, and player appearances. Doing so often leads to additional sales of team gear and items that customers will use to get player autographs.

Retail Sales Associate

7 Years 10 Months
Stein Mart | 09.2009 - 07.2017
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Replenished sales floor inventory, ensuring sizes and popular items remained accessible.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.

Retail Sales Associate

9 Years 8 Months
Loehmann's | 09.1999 - 05.2009
  • Assisted customers with merchandise selections.
  • Monitored store fitting room areas to assist with inventory control and to provide customer service.
  • Accurately performed point of sale cashiering duties.
  • Prepared paperwork and bank bags for deposit.
  • Merchandised floor and front window displays.

Education

MASTER OF EDUCATION - Higher Education Administration

Georgia Southern University

BACHELOR OF ARTS - Sociology

Spelman College

Skills

Retail customer service and sales
POS cashier transactions
Excellent communication skills
Effective team player
Ability to build customer relationships to create store loyalty
Customer service
Problem-solving
Teamwork and collaboration
Customer engagement
Reliability and punctuality
Store opening and closing
Flexible schedule

Timeline

Retail Sales Associate Atlantic Station Team Store

Fanatics, Inc.
10.2017 - CurrentRead More

Retail Sales Associate

Stein Mart
09.2009 - 07.2017Read More

Retail Sales Associate

Loehmann's
09.1999 - 05.2009Read More

Spelman College

BACHELOR OF ARTS from Sociology
Read More

Georgia Southern University

MASTER OF EDUCATION from Higher Education Administration
Read More

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Lisa Shepard