Summary
Overview
Work History
Education
Skills
Certification
EARLY CAREER EXPERIENCE
Timeline
AdministrativeAssistant

Lisa Shepard

Lusby,MD

Summary

Detail oriented administrative and operations professional with extensive experience managing complex scheduling, training development, and high-volume workflow in technical, regulatory, and government environments. Skilled in data entry, analysis, and cross-department coordination with a record of prioritizing effectively under pressure. Advanced proficiency with MS Office (Access, Excel, Outlook), Windows 365, QuickBooks, Infor, Google Suite, and various specialized operational systems. Strong background in developing and implementing nationwide technical training programs, validating requirements, and leading teams through evolving regulatory and technological landscapes.

Knowledgeable [Desired Position] with solid background in administrative support. Adept at managing office tasks, coordinating schedules, and facilitating communication between departments. Demonstrated ability to handle confidential information and prioritize tasks efficiently.

Experienced with streamlining office procedures and coordinating administrative functions. Utilizes calendar management and document organization to enhance productivity. Track record of effectively supporting team operations and maintaining confidentiality.

Administrative professional with robust history of optimizing office operations and supporting executive teams. Known for reliability and flexibility in adapting to dynamic environments. Proficient in calendar management, document preparation, and fostering team collaboration to achieve organizational goals.

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Administrative Aide (Temporary)

Calvert County Planning & Zoning
Prince Frederick, MD
09.2021 - Current
  • Serve as backup and interim Development Review Coordinator (DRC) during staff transition and extended absences.
  • Manage project intake, files, fee processing, assignment of departmental reviews, and comment distribution.
  • Provide ongoing statistics, reports, file research, and data for management. This includes drafting annual reports and presentation materials for presentation to the Planning Commission and Board of County Commissioners.
  • Handle Public Information Act (PIA) requests related to Development Review.
  • Supervisor: Ruth Davis-Rogers, 410-535-1600 x2727

Tag & Title Clerk / Receptionist

Jaguar Land Rover Annapolis
Annapolis, MD
01.2017 - 06.2018
  • Processed registration, tax, and title submissions for all 50 states, including coordinating paperwork from customers and sales staff.
  • Entered accounting data for vehicle sales, trades, and purchases; calculated sales staff commissions.

Air Traffic Control Specialist (En Route)

FAA National Headquarters
Washington, DC
10.2006 - 08.2012
  • Supported Safety and Operations Support functions including technical training, new systems integration, procedures, and safety risk management.
  • Participated on the National Transition Team for En Route Automation Modernization (ERAM).
  • Served as ERAM AT Training Lead (Aug 2008 – Jan 2010), supervising contract staff and coordinating schedules for training development, scenario testing, and workforce training across multiple disciplines. Served as the Primary POC for ERAM operations and the Test & Training Lab (TTL).

Operations Supervisor

Kansas City ARTCC
Olathe, KS
08.2005 - 09.2006
  • Directed daily air traffic operations; supervised developmental and certified controllers.
  • Participated in facility, specialty, and national evaluations and contributed to associated reports.

Air Traffic Control Specialist

Kansas City ARTCC
Olathe, KS
12.2002 - 08.2005
  • Controlled and separated en route air traffic; operated automated radar systems and resolved system issues.

Center Instructor / Support Specialist / Traffic Management Coordinator / Developmental

FAA
01.1991 - 01.2002
  • Developed and delivered training for Traffic Management, System Administration, and Facility Training programs.
  • Created technical briefings, lab scenarios, and controller training modules.
  • Ensured implementation of traffic management restrictions to maintain safe and expeditious traffic flow.

Education

Master of Science - Data Analytics

Southern New Hampshire University
Manchester, NH

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Thomas M. Cooley Law School
Lansing, MI

B.A. - Public Administration

Michigan State University
East Lansing, MI
12.1988

Skills

  • Software: MS Office Suite (Excel, Access, Outlook, Word), Google Docs, Windows 365, QuickBooks, Infor
  • Systems: FAA automation systems, training
  • Document preparation
  • File management
  • Spreadsheet creation
  • Calendar management
  • Proofreading
  • Presentation preparation
  • Meeting coordination
  • Facility coordination
  • Report generation
  • Correspondence and documentation
  • Customer service
  • Problem-solving
  • Time management
  • Critical thinking
  • Computer skills
  • Team collaboration
  • File organization
  • Microsoft Excel
  • Office administration
  • Customer relations
  • Documentation and recordkeeping
  • Data entry
  • Professional and mature
  • Task prioritization
  • Database entry
  • Invoice processing
  • Training and coaching
  • Scheduling and calendar management

Certification

Notary Public, Calvert County, MD (valid until 2029-07-25)

EARLY CAREER EXPERIENCE

Includes roles as Legal Secretary, Office Manager, Temporary Clerk, Telephone Survey Supervisor, Intern to Michigan Senator Rudy Nichols, and Retail Cashier.

Timeline

Administrative Aide (Temporary)

Calvert County Planning & Zoning
09.2021 - Current

Tag & Title Clerk / Receptionist

Jaguar Land Rover Annapolis
01.2017 - 06.2018

Air Traffic Control Specialist (En Route)

FAA National Headquarters
10.2006 - 08.2012

Operations Supervisor

Kansas City ARTCC
08.2005 - 09.2006

Air Traffic Control Specialist

Kansas City ARTCC
12.2002 - 08.2005

Center Instructor / Support Specialist / Traffic Management Coordinator / Developmental

FAA
01.1991 - 01.2002

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Thomas M. Cooley Law School

B.A. - Public Administration

Michigan State University

Master of Science - Data Analytics

Southern New Hampshire University
Lisa Shepard