Lisa Shoup
Goodyear,AZ
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
35
35
years of professional experience
Work History
Certified Pharmacy Technician
Frys Food And Drug
Peoria, Arizona
06.2004 - Current
- Contacted clinics or physicians to request patient prescription refills
- Labeled prescription drug containers following specifications
- Resolved account issues and prescription problems via telephone and at counter
Customer Service Representative
Frys Food and Drug
Phoenix, Arizona
05.1990 - 06.2004
- Resolved service complaints efficiently through friendly interactions.
- Handled incoming calls with high efficiency in a dynamic call center setting.
- Identifying potential problems and providing solutions to ensure customer happiness.
Education
Diploma -
Alhambra High School
Phoenix, Az05.1992
Skills
- Patient confidentiality
- Drug security
- Drug Inventory Control
- Prescription labeling
- Pharmacist support
- Prior authorization
- Product dispensing
- Customer service
- Data entry
- Adjudication
Timeline
Certified Pharmacy Technician
Frys Food And Drug
06.2004 - Current
Customer Service Representative
Frys Food and Drug
05.1990 - 06.2004
Diploma -
Alhambra High School