Lisa Shubin
Fontana,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking employee enthusiastic about learning. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance.
Overview
29
29
years of professional experience
Work History
Delivery Driver
Amazon
06.2023 - Current
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
Personal Shopper
Instacart
04.2019 - Current
- Assisted customers with locating items, resulting in increased convenience and positive shopping experiences.
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
- Managed time effectively to complete multiple orders within tight deadlines, maximizing productivity and earnings.
- Utilized the Instacart app proficiently for order tracking, updates, and communication with customers.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Improved overall efficiency by staying up-to-date on store layouts and inventory changes through regular visits.
Accounts Receivable Clerk
Tru Green Chem Lawn
03.1995 - 01.2003
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
- Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.
- Expedited revenue collection by consistently meeting deadlines for generating accurate monthly statements and timely invoice submissions.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Facilitated dispute resolution between company and clients, fostering positive working relationships while protecting company interests.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
Education
Northview High School
Covina, CA1994
Skills
- Payment Collection
- Mileage Tracking
- Cargo Handling
- Load Balancing
- Quality Assurance
- Dispatch Communication
- GPS Navigation
- Order Verification
- Clean Driving Record
Additional Information
From 2003 till 2019 I was a stay at home mom.
Timeline
Delivery Driver
Amazon
06.2023 - Current
Personal Shopper
Instacart
04.2019 - Current
Accounts Receivable Clerk
Tru Green Chem Lawn
03.1995 - 01.2003
Northview High School