Lisa Smith
Memphis,TN
Summary
Results-driven manager with extensive experience in front-of-house operations. Known for effective staff scheduling, inventory management, and compliance with health regulations. Proven ability to lead teams and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Manager
River City Management Group
Memphis, Tennessee
04.2004 - 08.2006
- Managed daily front of house operations and staff scheduling.
- Trained and supervised front of house team members for optimal performance.
- Ensured high-quality customer service through effective communication with guests.
- Implemented inventory management processes for supplies and equipment.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Developed and maintained relationships with local vendors for supplies procurement.
- Provided support to servers when needed during busy periods or peak hours.
- Ensured compliance with health department regulations regarding sanitation and safety standards.
- Assisted with training new staff members on proper customer service techniques.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Interviewed, hired and trained new employees.
Front of House Manager
Landry's Seafood House
Biloxi, Mississippi
04.2000 - 09.2002
- Managed daily front of house operations and staff scheduling.
- Trained and supervised front of house team members for optimal performance.
- Implemented inventory management processes for supplies and equipment.
- Handled guest inquiries and resolved complaints promptly and professionally.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Monitored dining room cleanliness and tidiness at all times.
- Interviewed, hired and trained new employees.
- Controlled and maintained labor costs through careful scheduling.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
Food and Beverage Supervisor
Isle of Capri Casino
Robinsonville, Mississippi
01.1999 - 04.2000
- Supervised food and beverage operations in a vibrant casino environment.
- Managed inventory levels for food and beverage supplies.
- Coordinated events and special functions for guests.
- Handled customer inquiries and resolved issues promptly.
- Collaborated with kitchen staff to optimize service flow.
- Audited cash drawers at the end of each shift to verify accuracy of transactions.
- Monitored dining room activity to ensure promptness of service, cleanliness of tables and overall guest satisfaction levels.
- Managed scheduling of staff in accordance with budget constraints and labor laws.
- Created detailed reports outlining staffing needs, sales figures, inventory levels and other relevant information.
- Resolved conflicts between staff members in a professional manner while encouraging team building skills among employees.
- Ensured compliance with health department regulations regarding food safety standards.
Education
High School Diploma -
Estero High School
Estero, FL05-1993
Skills
- Staff scheduling and management
- Customer service excellence
- Inventory oversight
- Conflict resolution strategies
- Health regulations compliance
- Event planning and coordination
- Vendor relationship management
- Effective communication skills
- Problem solving techniques
- Time management proficiency
- Training development and delivery
- Recruiting and interviewing expertise
Timeline
Manager
River City Management Group
04.2004 - 08.2006
Front of House Manager
Landry's Seafood House
04.2000 - 09.2002
Food and Beverage Supervisor
Isle of Capri Casino
01.1999 - 04.2000
High School Diploma -
Estero High School