Lisa Smith
Beaver,OH
Summary
Accomplished store manager with extensive experience in daily operations and staff supervision. Known for optimizing workflows and enhancing customer satisfaction through effective training and support, ensuring high service standards and operational success.
Reliable individual with hands-on experience in management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Small Business Owner
CCAPainters LLC
Beaver, OH
05.2023 - Current
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Developed and implemented marketing strategies to increase brand visibility and customer engagement.
- Oversaw inventory management, optimizing stock levels to meet customer demand and minimize waste.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Managed financial accounts to maintain budget discipline and ensure profitability.
- Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
- Managed approximately 25 calls and emails per day from customers
Store Manager
Clarks Pump N Shop
Ashland, KY
03.2013 - 05.2023
- Supervised staff performance, providing training and support to foster a collaborative work environment.
- Led daily store operations to enhance customer experience and maintain high service standards.
- Executed promotional strategies to drive sales growth and increase customer engagement.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment for customers and employees.
- Conducted regular audits of store operations, identifying areas for improvement to enhance overall performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- I addressed customer complaints quickly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including expense tracking and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Ensured compliance with all applicable laws, regulations, and policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety, and cleanliness.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Reduced employee turnover by creating a supportive work environment and recognizing outstanding performance.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping the store's offerings fresh and appealing.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Assisted in recruiting, hiring, and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed all incoming calls and over 30 emails daily
Education
GED -
Western
Latham, OH06.1990
Skills
- Customer service
- Business management
- Sales tracking
- Desktops, laptops, and mobile devices
- Inventory tracking and management
- Inventory control
- Scheduling
- Sales promotion
- PB3 Food Service/Retail Software for C-stores (managing inventory/profit/daily sales reports,/ Deposits)
- Microsoft Office
- Microsoft Excel
Languages
English
Timeline
Small Business Owner
CCAPainters LLC
05.2023 - Current
Store Manager
Clarks Pump N Shop
03.2013 - 05.2023
GED -
Western