Lisa Smith
Altoona,PA
Summary
Dynamic Patient Access Representative with a proven track record at UPMC Altoona, excelling in patient registration and insurance verification. Known for strong empathy and effective communication, I enhance patient experiences while ensuring HIPAA compliance and efficient appointment scheduling. Committed to optimizing healthcare operations and fostering positive relationships.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
UPMC Altoona
Altoona, PA
07.2014 - 07.2021
- Assisted in patient intake processes, ensuring accurate data entry and documentation.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Communicated effectively with patients regarding appointment scheduling and follow-up care instructions.
- Maintained inventory of medical supplies, ensuring availability for daily operations.
- Obtained client medical history, medication information, symptoms, and allergies.
Medical Assistant
Altoona Arthritis and Osteoporosis Center
Duncansville, PA
08.2010 - 07.2014
- Assisted in patient intake and medical history documentation, ensuring accuracy and efficiency.
- Coordinated appointment scheduling, optimizing provider availability and patient flow.
- Administered medications and injections under physician supervision, adhering to safety protocols.
- Conducted routine diagnostic tests, ensuring timely processing of results for patient care.
Education
Certified Medical Assistant - Medical Assistant
GACTC
Altoona, PA2010
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Appointment scheduling
Patient check-in
Registration and admissions
Phone and email etiquette
Medical terminology
Multitasking and organization
Healthcare systems navigation
EMR
Problem-solving
Strong empathy
Registration management
Information collection
Call screening
Team collaboration
Relationship building
Flexible schedule
Eligibility determination
Payment processing
Conflict resolution
Referral coordination
EMR updating
Paging systems
Friendly and outgoing
Electronic health records
Data entry
Policy understanding
Intake assessment
Patient feedback management
Patient identity verification
Appointment reminders
Registration and scheduling
Timeline
Patient Access Representative
UPMC Altoona
07.2014 - 07.2021
Medical Assistant
Altoona Arthritis and Osteoporosis Center
08.2010 - 07.2014
Certified Medical Assistant - Medical Assistant
GACTC