Lisa Smith
Summary
Dynamic general manager with proven success in driving sales growth and enhancing customer satisfaction through effective team motivation and strategic planning. Expertise in developing training programs that elevate staff performance and optimize operational efficiency, ensuring alignment with business objectives.
Overview
1
1
Certification
19
19
years of professional experience
Work History
General Manager Global Flagship
Honeybirdette
Las Vegas, NV
09.2024 - 09.2026
- Motivated team of retail associates to consistently achieve and exceed sales targets.
- Set clear sales targets while monitoring team performance for optimal results.
- Provided coaching, training, and feedback to enhance skills and productivity.
- Fostered a positive work environment that promoted teamwork and engagement.
- Ensured exceptional customer service by maintaining high standards of care.
- Resolved customer complaints and inquiries promptly to uphold service excellence.
- Implemented best practices in customer service, effectively training team members.
- Monitored sales trends to optimize product placement and selection.
General Manager
Francesca's collection Boutique
Henderson, NV
03.2021 - 09.2024
- Maximized daily sales plans to drive business results and enhance performance metrics.
- Executed training programs and coached team members on and off sales floor.
- Set sales targets and budgets for team leads to ensure alignment with business objectives.
- Analyzed sales data to identify deficits and implemented process improvements.
Cosmetic Department Manager
Dillard's, Inc.
Henderson, NV
05.2019 - 03.2021
- Oversaw prestige lines including Chanel, Bobbi Brown, La Mer, Laura Mercier, MAC, and Dior to maintain brand standards and enhance customer experience.
- Motivated and guided cosmetics associates in delivering exceptional customer service, fostering a team culture of excellence.
- Created effective training programs for new staff members, increasing employee retention rate by 15%.
- Provided clear direction to staff and promptly resolved customer complaints, ensuring a positive shopping experience.
Cosmetic Department Manager
Bloomingdale's
Chicago, IL
01.2017 - 05.2019
- La Mer Gucci and Givenchy. Ensure that all Clients experience outstanding service at all times.
- Generated weekly and monthly sales performance reports to identify trends and inform strategies.
- Provided training for new employees on the sales floor regarding cosmetic products.
- Trained new employees on cosmetic products and effective sales techniques to enhance customer engagement.
- Initiated strategies that increased profitability of cosmetic products through targeted promotions and inventory management.
Store Manager
Sephora
Matteson, IL
02.2008 - 12.2016
- Oversaw daily store operations to ensure efficiency and profitability.
- Conducted regular meetings to align team goals and ensure operational consistency.
- Coached team members to optimize service delivery and sales performance.
- Developed weekly work schedules to enhance staffing levels while controlling labor costs.
- Motivated team members to improve productivity and cultivate a positive work environment.
Education
Associate Degree - Business Administration - Finance
Loop City College
Chicago, ILSkills
- KPI achievement in district
- Clientele experience
- Excel proficiency
- Microsoft Outlook expertise
- Statistical analysis
- Leadership skills
- Microsoft Word proficiency
- Hospitality management
- Cost control strategies
- Expense management techniques
- Labor cost analysis
- Communication skills
- Retail management expertise
- Customer service excellence
- Sales proficiency
- Microsoft Office suite knowledge
- Business analysis capabilities
- Interviewing techniques
- P&L management for multimillion-dollar budgets
- Visual merchandising strategies
- Performance feedback mechanisms
- Sales strategy development
Certification
Cosmetology License
Timeline
General Manager Global Flagship
Honeybirdette
09.2024 - 09.2026
General Manager
Francesca's collection Boutique
03.2021 - 09.2024
Cosmetic Department Manager
Dillard's, Inc.
05.2019 - 03.2021
Cosmetic Department Manager
Bloomingdale's
01.2017 - 05.2019
Store Manager
Sephora
02.2008 - 12.2016
Associate Degree - Business Administration - Finance
Loop City College