Lisa Spencer
Cincinnati,OHIO
Summary
Proven Customer Service Agent at Delta Air Lines, Inc, adept in problem resolution and customer satisfaction. Skillfully managed escalations, enhancing brand loyalty through empathetic communication. Excelled in a high-volume call center, showcasing outstanding communication and multitasking abilities. Achievements include maintaining professionalism and leveraging strong problem-solving skills to swiftly address customer issues, ensuring positive outcomes.
Overview
35
35
years of professional experience
Work History
Customer Service Agent
Delta Air Lines, Inc
Cincinnati Northern Kentucky Airport
06.1989 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Communication Arts
University of Cincinnati
Cincinnati, OH12.1991
Skills
- Customer Service
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
Timeline
Customer Service Agent
Delta Air Lines, Inc
06.1989 - Current
Communication Arts
University of Cincinnati