Lisa Staten
Tarboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Progressive Insurance
09.2022 - 04.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retention Specialist
CenturyLink
06.2018 - 09.2022
- Strengthened relationships with key accounts through consistent follow-up and proactive problem-solving efforts.
- Exceeded monthly retention targets consistently by building rapport and trust with clients during interactions.
- Increased customer retention by effectively addressing concerns and providing tailored solutions.
- Achieved high satisfaction rates through exceptional communication and interpersonal skills.
Customer Services Representative /Sales Associate
Alorica
02.2014 - 06.2018
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
High School Diploma -
Southwest Edgecombe High School
Pinetops, NC05.1999
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Sales expertise
- Product Sales
- Follow-up skills
- Dispute Resolution
Timeline
Customer Service Representative
Progressive Insurance
09.2022 - 04.2024
Retention Specialist
CenturyLink
06.2018 - 09.2022
Customer Services Representative /Sales Associate
Alorica
02.2014 - 06.2018
High School Diploma -
Southwest Edgecombe High School