Lisa Stenner
Janesville,WI
Summary
Dedicated Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Delivered exceptional customer experiences and resolved escalated support issues through effective problem-solving and leadership. Focused on fostering collaborative teamwork to achieve shared goals and enhance operational success.
Overview
25
25
years of professional experience
Work History
Sales and Service Manager
BMO
Janesville, WI
09.2025 - Current
- Led team in delivering exceptional customer service experiences.
- Fostered strong relationships with clients to promote loyalty and repeat business.
- Developed and implemented strategies that increased customer satisfaction through targeted improvements.
- Analyzed customer feedback to enhance service offerings and resolve concerns.
- Resolved escalated customer complaints in a timely manner.
- Managed daily operations of sales floor to ensure efficient workflow and optimal service delivery.
- Conducted regular performance evaluations to support employee development and growth.
- Provided training for new team members on customer service processes and procedures.
- Ensured compliance with company policies and procedures related to sales operations.
Owner/Freelance Photographer
Lisa Stenner Photography
Madison, USA
05.2015 - Current
- Utilized strong skillset in photography to take and edit photos.
- Directed photo editing processes using industry-standard software tools.
- Managed daily operations, overseeing marketing, scheduling, bookkeeping, accounting, website management, and social media to support business growth.
- Utilized strong customer service skills to ensure customer retention and satisfaction.
- Communicated with customers to enhance satisfaction and foster long-term relationships.
- Oversaw budgeting and financial management.
- Identified opportunities for growth, expansion, and diversification to increase business potential.
Customer Service Manager
Kohls
Janesville, USA
08.2015 - 05.2025
- Led customer service team to enhance support and satisfaction levels.
- Resolved customer complaints through strong service engagement and de-escalation techniques.
- Resolved complex customer issues through active listening and problem-solving skills.
- Trained associates to improve credit and loyalty conversion rates and elevate customer experience.
- Trained staff on product knowledge and effective communication techniques.
- Managed and supported associates in front of store and customer service center to enhance service delivery.
- Coordinated with other departments to ensure seamless customer experiences.
- Provided exceptional customer service to ensure customer satisfaction.
- Operated and communicated on multiple frequency devices including handheld scanners and other technology equipment.
Service and Engagement Leader
Target
Janesville, USA
08.2022 - 07.2023
- Effectively manage a team of 30+ team members utilizing skills in problem solving, conflict resolution, and effective communication.
- Mentored team members to enhance proficiency and boost overall performance.
- Resolved customer service issues professionally and sensitively, ensuring customer satisfaction.
- Created schedules for shift members by balancing team needs with business requirements using strong organizational and time management skills.
- Assisted in organizing online and pickup orders by coordinating with team members and managing inventory effectively.
- Manage cash flow and daily cash handling effectively.
Manager
JC Penney Portrait Studio
Madison, USA
01.2001 - 08.2015
- Led the studio to achieve results in sales average, customer satisfaction, and budget control.
- Managed team performance and developed skills to enhance service quality.
- Coached and mentored team members to elevate job performance and service standards.
- Conducted performance evaluations and provided constructive feedback to team members.
- Trained new staff on customer service and photography techniques.
- Provided remarkable customer service throughout the photographic, sale and delivery experience.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Education
Kettle Moraine High School
Wales, WISkills
- Sales strategies
- Sales presentations
- Customer service
- Customer focused
- Team management
- Employee training
- Personnel training and development
- Coaching and mentoring
- Performance assessment
- Conflict resolution
- Relationship management
- Communication techniques
- Problem solving
- Active listening
Work Preference
Job Search Status
Not actively lookingWork Type
Full TimeLocation Preference
On-SiteSalary Range
$55000/yr - $200000/yrTimeline
Sales and Service Manager
BMO
09.2025 - Current
Service and Engagement Leader
Target
08.2022 - 07.2023
Customer Service Manager
Kohls
08.2015 - 05.2025
Owner/Freelance Photographer
Lisa Stenner Photography
05.2015 - Current
Manager
JC Penney Portrait Studio
01.2001 - 08.2015
Kettle Moraine High School