Lisa Stratton
Maysville,GA
Summary
Phlebotomist with extensive experience in high-pressure healthcare environments, specializing in blood collection and specimen processing. Proven ability to enhance patient comfort and satisfaction through effective communication and rapport-building. Certified professional committed to maintaining rigorous safety and hygiene standards, resulting in efficient sample collection and improved operational flow.
Overview
15
15
years of professional experience
Work History
Phlebotomist 1
Grifols Biomat USA
Athens, Georgia
10.2024 - Current
- Collected blood samples from donors following strict safety protocols.
- Maintained equipment cleanliness and functionality during shifts.
- Assisted in donor registration and education about donation processes.
- Documented donor information accurately in electronic health records.
- Collaborated with team members to ensure smooth operations.
- Monitored donors post-donation for any adverse reactions.
- Provided excellent customer service to enhance donor experience.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Responded quickly and effectively to emergency situations.
Front Desk Agent
Quality Inn
Commerce, Georgia
03.2022 - 04.2024
- Welcomed guests and ensured smooth check-in and check-out processes.
- Managed reservations using property management systems effectively.
- Assisted guests with inquiries, providing information about local attractions.
- Coordinated with housekeeping to ensure room readiness for arrivals.
- Handled guest complaints, resolving issues promptly and professionally.
- Processed payments and maintained accurate billing records efficiently.
- Collaborated with team members to enhance overall guest satisfaction levels.
- Maintained lobby cleanliness and organized front desk materials regularly.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
- Maintained cleanliness of lobby area at all times.
- Inputted guest information into computer system accurately and securely.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
- Scheduled reservations for groups and special events.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Kept accurate records of guest transactions.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Monitored security cameras in lobby area as needed.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Computed bills, collected payments and made change for guests.
- Verified customer credit to establish payment method for accommodations.
- Issued room keys and escort instructions to bellhops.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Arranged tours, taxis or restaurant reservations for customers.
- Posted incidental charges to ledgers, manually or by using computers.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
Outreach Phlebotomist
Piedmont Athens Regional Medical Center
Athens, Georgia
02.2010 - 03.2021
- Collected blood samples from patients in various healthcare settings.
- Ensured compliance with safety and infection control protocols.
- Educated patients on the blood donation process and procedures.
- Maintained accurate records of patient information and sample tracking.
- Collaborated with healthcare team to coordinate outreach events and services.
- Managed inventory of supplies for phlebotomy procedures effectively.
- Trained new staff on proper phlebotomy techniques and best practices.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Maintained accurate records of patient information and test results.
- Monitored donor reactions to ensure safe collection practices were followed throughout the process.
- Conducted quality assurance checks on specimens collected for accuracy and completeness.
- Reviewed laboratory test results for accuracy prior to releasing them back into patient files.
- Performed venipuncture procedures on patients in a professional and efficient manner.
- Assisted in training new personnel on proper collection techniques, safety protocols.
- Maintained accurate records of all patient data and results.
- Ensured compliance with safety protocols, such as proper handling of needles and biohazard materials.
- Assisted with organizing and maintaining outreach phlebotomy supplies and equipment.
- Traveled to various locations to provide outreach phlebotomy services to patients who are unable to visit fixed sites due to accessibility or health concerns.
- Responded quickly and effectively in emergency situations while remaining calm under pressure.
- Participated in continuing education activities related to outreach phlebotomy services as needed.
- Collected specimens using approved techniques while ensuring that specimen integrity is maintained at all times.
- Attended regular staff meetings in order to stay up-to-date on any changes or updates related to policies or procedures.
- Provided education to patients about the importance of blood donation.
- Educated donors regarding their rights, responsibilities, eligibility requirements, screening tests performed, risks associated with donating blood or plasma products.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Collected specimen samples and transported to laboratory for processing.
- Used heel and finger stick methods to obtain blood from capillaries.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Interacted with patients to gather and record data prior to blood draws.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Input medical and insurance information into database for inclusion in patient records.
Education
Some College (No Degree) - Phlebotomy
Athens Technical College
Athens, GA05-2008
High School Diploma -
Madison County High School
Danielsville, GA06-1996
Skills
- Blood collection and specimen accuracy
- Patient registration and EHR management
- Safety protocols and compliance
- Customer relationship management
- Emergency response
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Attention to detail
- Patient support
Timeline
Phlebotomist 1
Grifols Biomat USA
10.2024 - Current
Front Desk Agent
Quality Inn
03.2022 - 04.2024
Outreach Phlebotomist
Piedmont Athens Regional Medical Center
02.2010 - 03.2021
Some College (No Degree) - Phlebotomy
Athens Technical College
High School Diploma -
Madison County High School