Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa Szpunar

Lisa Szpunar

Store manager
Jeffersonville,IN

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Store Manager

Thorntons
Louisville, KY
03.2020 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

CPR, First Aid, AED Instructor

YMCA Northeast
Louisville, KY
03.2019 - 06.2020
  • Improved student comprehension by incorporating diverse teaching methods and materials.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Enhanced classroom collaboration through the implementation of group projects and team-building activities.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Tested students to assess progress and adapted learning plans in alignment with performance.

TV News Producer

WHAS-TV
Louisville, KY
04.2013 - 03.2020
  • Produced high-quality news segments by researching, writing, and editing content for daily broadcasts.
  • Enhanced viewer engagement by consistently developing compelling stories that resonated with the target audience.
  • Collaborated with reporters, anchors, and other team members to develop cohesive and informative news stories.
  • Streamlined production processes by implementing efficient workflows and systems for story development and scriptwriting.
  • Managed tight deadlines effectively, ensuring timely delivery of accurate and relevant news stories for broadcast.
  • Coordinated live shots and interviews for enhanced storytelling elements within news segments.

Lifeguard Instructor

YMCA Northeast
Louisville, KY
03.2019 - 06.2020
  • Improved swimmer safety by consistently enforcing pool rules and regulations.
  • Reduced rescue response times by conducting regular lifeguard drills and training sessions.
  • Enhanced overall pool safety through effective communication with staff and patrons.
  • Increased patron satisfaction by addressing concerns and providing exceptional customer service.
  • Contributed to a safer swimming environment by maintaining clean, organized, and hazard-free pool areas.
  • Streamlined the scheduling process for lifeguard shifts, ensuring adequate coverage at all times.
  • Developed engaging lesson plans for various age groups to teach essential water safety skills effectively.
  • Ensured timely incident reporting to management, contributing to improved risk assessments and mitigation strategies.
  • Maintained accurate records of class participants, including attendance logs and progress reports for each student.
  • Evaluated equipment regularly, identifying necessary repairs or replacements promptly to maintain optimal safety conditions at all times.

TV News Producer

WPBN/WTOM
Raycom, Traverse City, MI

Education

Bachelor Of Arts - Communications

Oakland University
Rochester, MI
06.1998

Skills

  • Budget Administration
  • Store Merchandising
  • Customer Service Management
  • Operations Management
  • Employee Training
  • Shift Scheduling
  • POS Systems
  • Hourly Shift Management
  • Supply Ordering
  • Retail Inventory Management
  • Opening and Closing Procedures

Timeline

Store Manager

Thorntons
03.2020 - Current

CPR, First Aid, AED Instructor

YMCA Northeast
03.2019 - 06.2020

Lifeguard Instructor

YMCA Northeast
03.2019 - 06.2020

TV News Producer

WHAS-TV
04.2013 - 03.2020

Bachelor Of Arts - Communications

Oakland University

TV News Producer

WPBN/WTOM
Lisa SzpunarStore manager