Lisa Tchouaffe
Lakewood,CO
Summary
Encouraging & collaborative leader with talents for managing and motivating staff as well as excellent customer relations aptitude and relationship-building skills. Proficient in analyzing & assessing situations and using decision making skills and sound judgement to positively impact department success. Resourceful and effective manager and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
10
10
years of professional experience
Work History
Agency Trainer
City Of Denver
Denver, CO
04.2023 - Current
- Redesigned training curriculum to align with State LMS objectives and implemented new training approaches to address learning gaps, resulting in 42% reduction in training time
- Evaluated effectiveness of training program by tracking participant progress and gathering feedback for continuous improvement
- Interpreted and followed state statutes related to vehicle titling and registration procedures
- Analyzed employee turnover costs and identified issues negatively impacting hiring & employee retention and implemented strategies to retain top talent
- Supervised, mentored and conducted performance appraisals for new hire training groups
Senior Instructor
Drivesafe
Denver, CO
12.2018 - 04.2023
- Taught driver's education and managed classroom of up to 30 students
- Developed, trained and supervised driving instructors
- Increased student motivation by incorporating real-world examples and hands-on learning activities into lesson plans
- Created strong relationships with parents and resolved conflicting educational priorities through regular communication about their child''s progress and achievements
- Continuously assessed student progress through formative assessments and adjusted instruction accordingly to maximize learning potential
Guest Teacher
Denver Public Schools
Denver, CO
01.2019 - 11.2021
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping for up to 25 students
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks
Multi-Site Property Manager
Holland Residential
Greenwood Village, CO
06.2018 - 10.2018
- Identified problems negatively impacting site performance; provided recommendations for improvement
- Managed and directed two high end communities totaling 678 units and 15 commercial spaces, while hiring, training and managing staff of ten
- Optimized operational efficiency by standardizing procedures across multiple properties and training staff on best practices
- Addressed tenant concerns promptly by leveraging strong problem-solving skills and providing exceptional customer service throughout their residency experience
Property Manager
J Williams Staffing/Wasatch Management
Thornton, CO
06.2014 - 06.2018
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs & capital improvement projects
- Administered operations to handle needs of more than 600 residents across 325 property units
- Increased Other Income 46% by standardizing rent and month to month fee collection processes
- Received 'Annual Leadership Award' in recognition of utmost commitment and dedication to achieve organizational objectives
- Developed & managed multi-million dollar operating budget within targeted financial parameters
Education
Certificate in Alcohol & Drug Counseling - Addiction Counseling
University of MN
St. Paul, MN05.2001
Bachelor of Arts - Speech Communication
Montana State University
Bozeman, MT08.1995
Skills
- Staff supervision & development
- Strong verbal & written communication
- Relationship building and conflict resolution
- Project management skills
- Business process improvements
- Strategic thinker & problem solver
- Excellent multi-tasking & organizational skills
- Budget control & financial management
Timeline
Agency Trainer
City Of Denver
04.2023 - Current
Guest Teacher
Denver Public Schools
01.2019 - 11.2021
Senior Instructor
Drivesafe
12.2018 - 04.2023
Multi-Site Property Manager
Holland Residential
06.2018 - 10.2018
Property Manager
J Williams Staffing/Wasatch Management
06.2014 - 06.2018
Certificate in Alcohol & Drug Counseling - Addiction Counseling
University of MN
Bachelor of Arts - Speech Communication
Montana State University
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