Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Tenander

Fitchburg,MA

Summary

Dynamic National Certified Pharmacy Technician for 22 years with a proven track record at UMass Memorial Health Care and CVS Pharmacy. Excelled in medication dispensing and insurance verification, enhancing service quality by training peers and streamlining Prior Authorization processes. Demonstrates creative thinking and effective communication, ensuring excellence in patient and provider support.

Overview

23
23
years of professional experience

Work History

Retail Certified Pharmacy Technician

UMass Memorial Health Care
04.2017 - Current
  • Currently working within Epic Willow Ambulatory and Hyper Space
  • Proficient in test claims in Willow Ambulatory for PA Check program at The Prescription Center
  • Proficient in initiating Prior Authorizations for the Meds to Beds Program and the DOAC Program since 2018
  • Knowledgeable with many different Prescription Insurances
  • Have submitted/approved 300+ Prior Authorizations thorough various PA platforms
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Lead Certified Pharmacy Technician

CVS Pharmacy
05.2001 - 04.2017

Education

Bachelor of Arts -

Assumption College
Worcester, MA

Skills

  • Certified Pharmacy Technician (CPhT)
  • HIPAA Regulations
  • Medication Dispensing
  • Insurance Verification
  • Medical Insurance Claims Processing
  • Creative Thinking
  • Insurance confirmation & processing
  • Attention to Detail
  • Confidentiality Practices

Timeline

Retail Certified Pharmacy Technician

UMass Memorial Health Care
04.2017 - Current

Lead Certified Pharmacy Technician

CVS Pharmacy
05.2001 - 04.2017

Bachelor of Arts -

Assumption College

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Lisa Tenander