Lisa Testa
Newton,NJ
Summary
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering Many years of administrative and customer service experience.
Scheduling the OR at Newton Medical Center at this time.
Overview
25
25
years of professional experience
Work History
OR SCHEDULER
NEWTON MEDICAL CENTER AHS
05.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Unit Associate
Newton Medical Center AHS
03.1999 - Current
- Assisted with quality assurance initiatives by conducting ongoing audits of unit documentation, care plans, and other relevant records to identify areas for improvement.
- Collaborated closely with ancillary services such as pharmacy or dietary support teams to guarantee a comprehensive approach towards meeting individualized patient needs.
- Enhanced teamwork within the unit by actively participating in staff meetings, offering constructive feedback, and supporting colleagues in their daily tasks.
- Increased efficiency within the unit by accurately transcribing physician orders and ensuring prompt implementation of treatment plans.
- Aided in the training of new hires by mentoring them on unit policies, procedures, best practices while modeling exceptional teamwork skills.
- Demonstrated adaptability and flexibility in the face of changing unit requirements or unexpected challenges, consistently maintaining professional composure.
- Improved patient satisfaction by addressing concerns, answering questions, and providing timely assistance.
- Maintained a high level of patient satisfaction by promptly addressing concerns and ensuring clear communication between patients, families, and healthcare providers.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Used [Software] to schedule appointments for doctor visits and procedures.
Education
Accounting
Montclair State University
Montclair, NJCertified - Secretarial Studies And Office Administration
Katherine Gibbs Secretarial School
Montclair, NJ06.1979
High School Diploma -
Montclair High School
Montclair, NJ09.1978
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Critical Thinking
- Teamwork and Collaboration
- Schedule Coordination
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Staff Coordination
- Client Relations
- Production Schedules
Timeline
OR SCHEDULER
NEWTON MEDICAL CENTER AHS
05.2024 - Current
Unit Associate
Newton Medical Center AHS
03.1999 - Current
Accounting
Montclair State University
Certified - Secretarial Studies And Office Administration
Katherine Gibbs Secretarial School
High School Diploma -
Montclair High School