Darrell Filmore

Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Functional Senior Director driving proven results within Customer Relationship Management Industry. Manages complex occupational issues while meeting business objectives. Strong operational skills and solid experience regulating policies and managing budget expenditures. Collaborates with management teams and stakeholders to uphold company vision.

• Sales and Promotion - Increased Revenue by 279% ($1.4M to $4.1M). Increased Profit by 643% ($-414K to $2.2M).
• Process Improvement - Reduced our Time-to-Engagement by 75% (24 weeks to 6 weeks) saving
• Over a Twenty Four Month Period Organizational Transformation - Turned Salesforce Platform Services from a Transformation reduced organizational operating costs by 37% by streamlining processes.
• Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
• Process Improvement - Reduced Time-to-Deliver a SOW (Scoping, Estimating, and Drafting the SOW) by 81% (8 weeks to 1.5 week). Reduced Operating Cost for Producing a SOW by by 74% ($96k to $25.2k). Reduced Lead-to-Engagement 75% (24 weeks to 6 weeks).
• Process Improvement - Exceeded Salesforce Revenue objective by implementing cost-cutting measures. Negioated a 37%
• Transformation - Led a Digital Transformation reduced organizational operating costs by 37% by streamlining processes.
• Partner Development - Effectively negotiated at 37% raised $30,000 in sponsorship dollars for a nonprofit organization through effective networking and community involvement activities.
• Achieved revenue objective by implementing cost-cutting measures.
• Transformation - Led a Digital Transformation reduced organizational operating costs by 40% by streamlining processes.
• Technical Debt - Led a team of 21 (three Scrum teams) delivered a security remediation project on time and under budget. Led three Scrum teams for team of 20 $10M security remediation project.
• Application Modernization - LEAP Refactoring
• Transformation - Agile Scrum Transformation. Rolled Trained 2,000 consultants worldwide on Agile Scrum.
• Transformation - Led a Digital Transformation. Reduced organizational operating costs by [Number]% by streamlining processes.
• Developed an organizational change management strategy for [Number] employees as a Lead Analyst.
• Process Improvement - Achieved revenue objective by implementing cost-cutting measures.
• Partner Development - Effectively raised $30,000 in sponsorship dollars for a nonprofit organization through effective networking and community involvement activities.
• Client Interface - Worked in close collaboration with clients, providing accounting, payroll and taxation advice.
• Sales and Promotion - Achieved status as one of the top 10 store sales performers in the region. Assisted in planning and executing trunk-shows and in-store promotional events.
• Management - Directed marketing team of 12 direct reports. Supervised creation of marketing strategies/plans and ensured operations were within budget constraints.
• Designed and implemented an innovative workflow solution for a $[Number] million, [Number]-employee company.
• Marketing Consulting - Advised and assisted major computer companies, small businesses and non-profit organizations in business startup, business plans, marketing, public relations and communications with a 95% success rate.

• Certified Salesforce Administrator
• Certified Salesforce Developer (Expired)
• Certified Sales Consultant (Expired)
• Certified Service Cloud Consultant (Expired)
• CSM - Certified Scrum Master
• CBMSE - Certified Business Management and Strategy Expert
• CLM - Apttus Contract Lifecycle Management Consultant