Lisa Toor

• Implemented automated reminder systems that contributed to a decrease in past due invoices.
• Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
• Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
• Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
• Provided excellent customer service while resolving disputes, addressing concerns, and finding win-win solutions for both parties involved.
• Collaborated on collection and dispute resolution issues.
• Listened to customers and negotiated solutions that met creditor and debtor needs.

Golddiggr Campaign

out bound campaign

customer service

showed the customer the equity of the vehicle for a trade in

lease campaign