Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Judson BeVier

Buffalo,NY

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Collections Account Manager

Mercantile Adjustment Bureau LLC
Williamsville, NY
02.1997 - 06.2024
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
  • Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
  • Negotiated repayment arrangements with customers to ensure timely payments were made.
  • Conducted skip tracing activities to locate customers who had not responded to collections efforts.
  • Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
  • Collaborated with internal departments on various projects related to collections management.
  • Ensured compliance with applicable laws related to debt collection practices.
  • Adhered to established policies regarding debt collection processes and procedures.
  • Provided excellent customer service while collecting past due amounts from customers.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Answered customer questions regarding account discrepancies or problems.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Contacted customers with delinquent accounts to solicit payment.
  • Advised delinquent customers on strategies for debt repayment.

Education

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Southern New Hampshire University
Hooksett, NH
05-1981

Skills

  • Skip Tracing
  • Portfolio Management
  • Credit analysis
  • Patience and Persistence
  • Client Confidentiality
  • Automated Account Review

Certification

  • FDCPA, UDDAP, SCRA & other testing completed annually in April

References

References available upon request.

Timeline

Collections Account Manager

Mercantile Adjustment Bureau LLC
02.1997 - 06.2024

Bachelor of Arts - Hotel, Motel, And Restaurant Management

Southern New Hampshire University
  • FDCPA, UDDAP, SCRA & other testing completed annually in April
Judson BeVier