Judson BeVier
Buffalo,NY
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Collections Account Manager
Mercantile Adjustment Bureau LLC
Williamsville , NY
1997.02 - 2024.06
- Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
- Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
- Negotiated repayment arrangements with customers to ensure timely payments were made.
- Conducted skip tracing activities to locate customers who had not responded to collections efforts.
- Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
- Collaborated with internal departments on various projects related to collections management.
- Ensured compliance with applicable laws related to debt collection practices.
- Adhered to established policies regarding debt collection processes and procedures.
- Provided excellent customer service while collecting past due amounts from customers.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Answered customer questions regarding account discrepancies or problems.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Contacted customers with delinquent accounts to solicit payment.
- Advised delinquent customers on strategies for debt repayment.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Southern New Hampshire University
Hooksett, NH1981-05
Skills
- Skip Tracing
- Portfolio Management
- Credit analysis
- Patience and Persistence
- Client Confidentiality
- Automated Account Review
Certification
- FDCPA, UDDAP, SCRA & other testing completed annually in April
References
References available upon request.
Timeline
Collections Account Manager
Mercantile Adjustment Bureau LLC
1997.02 - 2024.06
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Southern New Hampshire University
- FDCPA, UDDAP, SCRA & other testing completed annually in April
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