Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Collections Account Manager
Mercantile Adjustment Bureau LLC
Williamsville, NY
02.1997 - 06.2024
Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
Monitored customer accounts for payment trends, credit worthiness and compliance with terms.
Negotiated repayment arrangements with customers to ensure timely payments were made.
Conducted skip tracing activities to locate customers who had not responded to collections efforts.
Analyzed financial data such as income, expenses, assets and liabilities to determine an appropriate payment plan for each customer.
Collaborated with internal departments on various projects related to collections management.
Ensured compliance with applicable laws related to debt collection practices.
Adhered to established policies regarding debt collection processes and procedures.
Provided excellent customer service while collecting past due amounts from customers.
Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
Answered customer questions regarding account discrepancies or problems.
Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
Contacted customers with delinquent accounts to solicit payment.
Advised delinquent customers on strategies for debt repayment.
Education
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Southern New Hampshire University
Hooksett, NH
05-1981
Skills
Skip Tracing
Portfolio Management
Credit analysis
Patience and Persistence
Client Confidentiality
Automated Account Review
Certification
FDCPA, UDDAP, SCRA & other testing completed annually in April
References
References available upon request.
Timeline
Collections Account Manager
Mercantile Adjustment Bureau LLC
02.1997 - 06.2024
Bachelor of Arts - Hotel, Motel, And Restaurant Management
Southern New Hampshire University
FDCPA, UDDAP, SCRA & other testing completed annually in April
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