Kevin Crissey
San Antonio,TX
Summary
To contribute to a fast-paced organization focused upon growth and employee professional development. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
32
32
years of professional experience
Work History
Collections Account Manager
Firstmark Credit Union - Gold Canyon Branch
San Antonio, TX
07.2023 - 02.2026
- Managed collections processes to reduce delinquency rates and enhance recovery efficiency.
- Developed payment plans tailored to member needs, improving customer satisfaction and retention.
- Analyzed account data to identify trends, informing strategic decision-making for collection efforts.
- Implemented compliance measures to ensure adherence to regulatory standards in collections practices.
- Collaborated with cross-functional teams to streamline processes and improve overall operational effectiveness.
- Negotiated settlements with members, balancing organizational goals with customer financial situations.
- Utilized collection software tools to track accounts and optimize follow-up actions for maximum recovery success.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
Freight Team Associate
Home Depot
San Antonio, TX
08.2020 - 01.2026
- Coordinated freight unloading processes to optimize inventory management and store operations.
- Trained new team members on safety protocols and efficient merchandise handling techniques.
- Monitored inventory levels, ensuring timely replenishment and accuracy in stock records.
- Maintained high safety standards within the facility by enforcing proper lifting techniques, equipment usage, and hazard prevention measures.
- Scanned items on arrival and departure to create accurate tracking records.
Restaurant Server
Zio's Italian Kitchen
San Antonio, TX
01.2012 - 03.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables, ensuring timely service and guest satisfaction.
- Collaborated with kitchen staff to fulfill special requests and dietary needs.
- Trained new servers on menu knowledge and service protocols.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Assisted in inventory management, tracking supplies to minimize waste.
Compliance Officer
Freedom Debt Relief
San Antonio, TX
03.2005 - 11.2011
- Developed and implemented compliance policies to ensure adherence to regulatory requirements.
- Conducted thorough audits of company practices, identifying areas for improvement and risk mitigation.
- Trained staff on compliance protocols and industry standards to enhance overall organizational awareness.
- Collaborated with cross-functional teams to streamline compliance processes and improve operational efficiency.
- Monitored changes in legislation and updated internal procedures accordingly to maintain compliance integrity.
- Led investigations into compliance breaches, facilitating corrective actions and reporting findings to senior management.
- Prepared comprehensive reports summarizing audit results and compliance status for executive review.
ISO 9002 Project Coordinator
Mci Worldcom
San Antonio, TX
05.2000 - 04.2004
- Coordinated project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Facilitated communication between cross-functional teams to streamline project workflows and enhance collaboration.
- Implemented project management tools to track progress, manage resources, and maintain documentation accuracy.
- Analyzed project data to identify risks and propose mitigation strategies, improving overall project outcomes.
- Developed detailed project plans outlining tasks, responsibilities, and deadlines for team members' clarity.
- Evaluated process efficiencies, recommending improvements that optimized performance and reduced bottlenecks in projects.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Corporal Squad Leader
United States Marine Corps
San Antonio, TX
10.1993 - 10.2001
- Led diverse teams to accomplish mission objectives in high-pressure environments.
- Coordinated logistics and resource allocation for tactical operations, ensuring efficiency and effectiveness.
- Mentored personnel in leadership skills, fostering a culture of accountability and teamwork.
- Conducted reconnaissance missions to gather intelligence on enemy positions and movements.
- Analyzed terrain features to support mission planning and execution.
Education
No Degree - Business Administration And Management
Texas A&M University
College Station, TXSkills
- Debt recovery
- Credit analysis
- Skip tracing
- Portfolio management
- Conflict resolution
- Microsoft Office proficiency
- Adaptability and resilience
Timeline
Collections Account Manager
Firstmark Credit Union - Gold Canyon Branch
07.2023 - 02.2026
Freight Team Associate
Home Depot
08.2020 - 01.2026
Restaurant Server
Zio's Italian Kitchen
01.2012 - 03.2023
Compliance Officer
Freedom Debt Relief
03.2005 - 11.2011
ISO 9002 Project Coordinator
Mci Worldcom
05.2000 - 04.2004
Corporal Squad Leader
United States Marine Corps
10.1993 - 10.2001
No Degree - Business Administration And Management
Texas A&M University