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Lisa Traylor
Kingwood,TX
Work Preference
Summary
Analytical and detail-oriented professional with extensive experience in office administration, customer service, team building, and database management. Demonstrated expertise in coordinating comprehensive administrative processes, organizing necessary and precise paperwork, addressing all evolving queries, and maintaining overall correspondence with key stakeholders. Knowledgeable in developing work schedules/SOPs, reviewing databases, and providing training and mentorship to staff. Excellent interpersonal, presentation, and communication skills along with ability to build and strengthen long-term business relationships with clients and staff. Skilled in creating and implementing detailed administrative processes to reduce redundancy, improve accuracy, and achieve organizational objectives.
Experienced with office administration, staff supervision, and resource management. Utilizes leadership and organizational skills to enhance office efficiency and team performance. Knowledge of implementing effective administrative systems and conflict resolution.
Work History
Office Supervisor
Houston Police Department
04.2003 - 01.2023
- Played integral role in planning and executing work schedule for operational efficiency. Gathered data and registered details of entire office and substance records. Bolstered staff performance through consistent evaluation. Planned and finalized all assigned office tasks within time-sensitive deadlines. Adhered to office rules/regulations as per defined policies and procedures. Investigated database information with keen focus on communicating incident-related inquiries to public and police departments. Streamlined and improved incident reporting process.
- Led, trained, and guided cross-functional staff members to attain organizational milestones and vision.
- Achieved a 99% reduction in crime reporting errors through the implementation of improved reporting procedures.
- Created effective lesson plans and training materials that received positive feedback from learners and instructors.
- Facilitated the creation of comprehensive standard operating procedures for the RMS, ensuring consistency and efficiency in its use across the organization. Collaborated with stakeholders to identify best practices for the use of the RMS, and integrated these practices into the standard operating procedures. Engaged with cross-functional teams for timely completion of all assigned tasks.
- Collected authentic data and devised technical training manuals/lesson plans, optimizing operational effectiveness of new system.
- Designed and implemented business practices/procedures, focusing on HPD’s replacement Records Management System (RMS).
- Developed and implemented standardized operating procedures that significantly improved operational efficiency.
- Entered serialized property into the TCIC/NCIC database, as well as canceled and modified existing entries. Located property records in the TCIC/NCIC database and provided information to authorized personnel as required. Assisted departmental employees with OLO system problems, troubleshooting technical issues, and providing guidance on system usage as needed.
- Analyzed and converted written crime data into coded data, ensuring accuracy and completeness of information for entry into the TCIC/NCIC database.
- Complied with and responded to teletype messages from the DPS, ensuring timely and accurate communication with other agencies.
- Coordinated training programs for new personnel, enhancing team performance and knowledge retention.
- Supervised daily operations ensuring compliance with departmental policies and procedures.
- Managed scheduling and resource allocation, optimizing workflow efficiency across multiple teams.
- Developed and implemented process improvements, reducing response times to community inquiries.
- Led staff meetings to communicate updates, share best practices, and address operational challenges.
- Maintained accurate records of operations, ensuring data integrity for reporting requirements and audits.
- Collaborated with law enforcement officers to streamline communication between departments and enhance service delivery.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Updated reports, managed accounts, and generated reports for company database.
- Created, prepared, and delivered reports to various departments.
- Upheld strict confidentiality standards when handling sensitive information or documentation.
- Implemented effective employee recognition programs that increased morale and motivation within the team.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Provided materials preparation, notes and minute taking for meetings.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
Bachelor of Arts - Organization Leadership
Texas A&M University
Commerce, TXAssociate of Arts - Business Administration
University of Phoenix
Phoenix, NVSkills
- Efficient document management
- Effective customer support
- Operational procedure management
- Professional correspondence
- Strong interpersonal skills
- Regulatory oversight
- Organizational planning skills
- Operational efficiency management
- Scheduling and communication
- Continuous process refinement
- Office management
- Event management
Certification
- ISO
- Access Operator
- FEMA
- TCOLE Basic Instructor
- Compliance Security Awareness
- Medical Assisting
- Secretarial Science
- Notary Public
Timeline
Office Supervisor
Houston Police Department
04.2003 - 01.2023
Associate of Arts - Business Administration
University of Phoenix
Bachelor of Arts - Organization Leadership
Texas A&M University
Training
- Leadership
- Coaching/Mentoring
- Conflict Resolution
- SAP
- Customer Service
Additional Experience
- Senior Data Entry Operator, Houston Police Department, Houston, TX
- Clinic Assistant/Health & Human Services Division, Houston Police Department, Houston, TX
- Jailer, Houston Police Department, Houston, TX
- Correctional Officer II, Texas Department of Criminal Justice, Huntsville, TX
Software
- Word
- Excel
- PowerPoint
- MS Team
- Records Management System
- Google Docs
- Google Sheets
- C-Smart
- KRNOS
- SAP
Military
United States Army/Army Reserves