Lisa Turberville
Perdido ,AL
Summary
Dynamic administrative professional with a proven track record at Infirmary Health Systems, excelling in customer service and data entry. Recognized for enhancing workflow efficiency and maintaining confidentiality. Adept at recordkeeping and fostering strong interdepartmental communication, contributing to a positive work environment and consistently exceeding performance metrics.
Overview
8
8
years of professional experience
Work History
Admin
Infirmary Health Systems
Bay Minette, AL
04.2014 - 02.2017
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
Administrative Assistant
Cogburn Health
Mobile, AL
03.2012 - 01.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Call Center Representative
Windcreekatmore
Atmore, AL
01.2009 - 04.2012
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Education
Medical Coding - Medical Technology
University of Phoenix
Tempe, AZ06.2010
Skills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Administrative support
Timeline
Admin
Infirmary Health Systems
04.2014 - 02.2017
Administrative Assistant
Cogburn Health
03.2012 - 01.2014
Call Center Representative
Windcreekatmore
01.2009 - 04.2012
Medical Coding - Medical Technology
University of Phoenix