Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Running, cycling, tennis, reading, studying religion
Additional Information
Timeline
Generic

Lisa Unell

Chicago,IL

Summary

Compassionate and driven House Manager with excellent childcare and task completion abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of happy, healthy, meaning-filled living. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dynamic individual with hands-on experience in Household Management and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Independent Contractor

Uber Technologies Inc.
05.2017 - 03.2024
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
  • Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
  • Analyzed user feedback to gather input and identify areas required for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Devised and implemented processes and procedures to streamline operations.
  • Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

Stay at Home Mother/Live-In House Manager

Self and Ex Husband
12.1993 - 05.2020
  • Supervised residents preparing meals and handling chores and provided constructive feedback.
  • Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
  • Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
  • Managed day-to-day operation of home to comply with regulations and agency standards.
  • Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
  • Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
  • Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
  • Facilitated communication between family members regarding important updates or decisions related to the house manager role.
  • Oversaw budget to manage expenditures and control costs.
  • Improved household efficiency by implementing detailed schedules and routines for staff members.
  • Planned special events such as parties or family gatherings with attention to detail and organization.
  • Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
  • Streamlined communication among staff for optimal productivity and coordination of tasks.
  • Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
  • Assisted residents with daily hygiene and living tasks.
  • Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
  • Streamlined household operations, establishing structured inventory system for pantry and household supplies.
  • Improved staff morale and retention, recognizing and rewarding outstanding performance.
  • Ensured smooth operation of transportation logistics, scheduling maintenance and coordinating daily travel plans.
  • Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
  • Enhanced children's educational outcomes by coordinating with tutors and overseeing homework schedules.
  • Optimized wardrobe management for family members, coordinating with stylists and organizing seasonal updates.
  • Enhanced property security, implementing cutting-edge security measures and protocols.
  • Ensured guest satisfaction, orchestrating detailed preparations for high-profile events and gatherings.
  • Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
  • Improved family satisfaction with meal variety and nutrition by planning and overseeing preparation of diverse weekly menus.
  • Streamlined communication within household, introducing efficient internal messaging system.
  • Ensured seamless operation of home maintenance tasks, coordinating with external contractors for timely repairs and upgrades.
  • Preserved household's privacy and confidentiality through diligent oversight of information management practices.
  • Enhanced family's cultural experiences, organizing private viewings and exclusive access to cultural events.
  • Increased operational efficiency by automating routine administrative tasks.
  • Fostered culture of excellence within household staff, setting high standards and leading by example.
  • Fostered positive and productive working environment for all household staff through regular training and performance feedback.
  • Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
  • Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
  • Addressed customer feedback and complaints to maximize satisfaction.
  • Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
  • Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.

Education

Bachelor of Science - HDFL/ Psych

University of Kansas
Lawrence, KS

Counseling Psychology

Macquarie University
Sydney, Australia

Skills

  • Cleaning proficiency
  • Housekeeping
  • Childcare experience
  • Activity Supervision
  • Grocery shopping
  • Safety Management
  • Exceptional organization
  • First Aid Training
  • Behavior Modeling
  • Laundry Management
  • Guest Relations
  • Emergency Response
  • Crisis Intervention
  • Appointment Coordination
  • Menu Planning
  • Transportation Arrangements
  • Event Planning
  • Calendar Management
  • Budget Administration
  • Language Fluency
  • Fitness instruction
  • Facility Oversight
  • Household Maintenance
  • Etiquette understanding
  • Activities scheduling
  • Maintenance and repair management
  • Event oversight
  • Teamwork and Collaboration
  • Team Guidance and Motivation
  • Problem-Solving
  • Problem-solving abilities
  • Excellent Communication
  • Attention to Detail
  • Adaptability and Flexibility
  • Self Motivation
  • Creative Thinking
  • Time Management
  • Multitasking Abilities
  • Time management abilities
  • Decision-Making
  • Effective Communication
  • Clear Communication
  • Active Listening
  • Problem-solving aptitude
  • Reliability
  • Adaptability
  • Professionalism
  • Interpersonal Skills
  • Written Communication
  • Interpersonal Communication
  • Continuous Improvement

Accomplishments

Started babysitting in grade school.

Was a nanny for various families throughout highschool, college and beyond, while parents traveled.

Was a nanny in Israel and Australia while attending college.

Started the first Girl Scout troop at my kids school and was the trained Leader during our remaining yrs there. CPR training was required.

My first yr on school board, in charge of kindergarten class recruitment, we had the largest kindergarten class in the schools history.

Successfully raised three well adjusted, independent, kind, caring, intelligent girls w/ multiple degrees from Ivy league schools, who not only genuinely like/enjoy each other but still (generally) like/enjoy me as well.


Certification

CPR/First Aid

Running, cycling, tennis, reading, studying religion

When the weather's right and my knee is in its standard, healthy status, I love running along the Lake Shore path. I also love cycling but got away from it while living in NYC and traveling so much. I picked it back up w/ a Divvy membership and the close proximity of miles of path along the lake. I love to read non-fiction, generally human dev./psych, spiritual, health, Jewish studies. I go to my or a gym in spurts. I became a personal trainer in college and love occasionally helping people w/ developing a fitness/nutrition program.

Additional Information

I've unintentionally lived a very unique, blessed life. I was blessed to work as a nanny or babysitter for a number of wonderful families before having a family of my own. At this juncture, I have recently come to realize that I find little in life more deeply rewarding than family life and spending time with children. I've lived in a number of places for very good, responsible reasons, usually educational. I had an import business that had me traveling to Thailand, Hong Kong and Bali, Indonesia after graduating. I've been blessed to have traveled quite extensively before children, with my family and most rewardingly with my kids (post-divorce). I home-schooled my twins twice, again, for ideal educational experience reasons. The second time was "unfortunately" their Sr. year of high school but we spent that yr in Israel and Europe and all survived. I'd rather work in a family setting as opposed to a corporate setting or strictly doing something on my own, independently. I love being around and working with people and especially when children are involved.

Timeline

Independent Contractor

Uber Technologies Inc.
05.2017 - 03.2024

Stay at Home Mother/Live-In House Manager

Self and Ex Husband
12.1993 - 05.2020

Bachelor of Science - HDFL/ Psych

University of Kansas

Counseling Psychology

Macquarie University
Lisa Unell