Lisa Vargas
Naples,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Relations Manager
Naples Jeep
Naples, FL
09.2022 - Current
- Resolved escalated customer service issues in a timely manner.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Developed strategies for improving the overall quality of the customer experience.
Internet Sales Manager
Naples Jeep
Naples, FL
10.2021 - 09.2022
- Maintain and distribute all internet leads
- Follow up and provide great customer service by bringing in customers and driving sales for the store
- Increasing our closing rate
- Manage sales associates (20 associates) drive sales and create appts
- Train and manage sales associates in the internet process
- Create processes to increase internet closing rate.
Management Assistant
CARMAX
05.2016 - 10.2021
- Coordinate employment process and new associate orientations
- Update, track, and hire new associates in Workday
- Set up and train new associates in KMXU and KRONOS
- Process all Personnel Action Forms in MSS and Carmax Payroll system (VIPER)
- Set up and maintain Associate Care & Communication (AC&C) meetings and binders
- Maintain and order all store supplies, posters and other communication documents
- Complete all clerical responsibilities associated with workers compensations, and leave of absences claims
- While also helping out in the office completing business office functions
- Accounts payable and receivables
- Complete all paperwork for car sales including processing DMV work in CVR system to finalize paperwork with the state
- Collect payments, process returns and following up on issues in resolving customer issues
- Perform annual performance reviews on associates
- Currently Lead business office Associate role As well as I Split my time in the Business Office, by Managing 8+ associates.
Lead Business Office Associate
CARMAX
08.2013 - 05.2016
- Mentored Business office associates with their development and training
- Performing Manager on duty roles, Managing 8 + associates in the office
- Assisting store personnel and other departments and by also delegating and following up on daily tasks
- Provided excellent customer service by answering questions and completing paperwork for all vehicle sales and appraisals
- Process paperwork affiliated with the DMV
- Manage cash including receiving and counting money, distributing funds, preparing deposits and handling the safe.
Business Office Associate
CARMAX
07.2012 - 08.2013
- Clerical responsibilities including copying, filing and answering multi-phone lines
- Provide customer service Process paperwork for vehicle sales including registration, titling and finalizing all documents with the DMV.
Education
DIPLOMA -
GRANGER HIGH SCHOOL
06.2002
Skills
- Workday
- Outlook365
- Paycom
- Kronos system
- PeopleSoft
- Excel
- Microsoft Excel
- Microsoft Word
- Accounts payable and Receivable
- Human Resource Management
- Multi-line Phone Systems
- Office Management
- Payroll
- Recruiting
- Employee Orientation
Certification
- Notary Public, 08/01/24
- CAM License
Timeline
Customer Relations Manager
Naples Jeep
09.2022 - Current
Internet Sales Manager
Naples Jeep
10.2021 - 09.2022
Management Assistant
CARMAX
05.2016 - 10.2021
Lead Business Office Associate
CARMAX
08.2013 - 05.2016
Business Office Associate
CARMAX
07.2012 - 08.2013
DIPLOMA -
GRANGER HIGH SCHOOL