Lisa Vernon
Alliance
Summary
Dynamic small business owner with a proven track record at Sparkle Touch Cleaning LLC, excelling in customer relations and team leadership. Enhanced client satisfaction through tailored service solutions and efficient operations, resulting in significant repeat business. Skilled in contract management and effective communication, driving business growth and operational excellence.
Overview
13
13
years of professional experience
Work History
Owner
Sparkle Touch Cleaning LLC
465 W Broadway St
07.2015 - 06.2026
- Managed daily operations of cleaning services to ensure client satisfaction and quality standards.
- Trained and supervised staff to uphold company protocols and improve service efficiency.
- Developed customized cleaning plans to address individual client needs and preferences.
- Implemented inventory management systems for cleaning supplies, optimizing resource allocation.
- Resolved customer inquiries and complaints promptly, enhancing overall service experience.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Server
Don Ponchos
2105 W State St
08.2013 - 12.2018
- Delivered exceptional customer service in fast-paced dining environment, ensuring guest satisfaction and loyalty.
- Managed food and beverage orders accurately, maintaining efficiency during peak hours.
- Collaborated with kitchen staff to streamline order preparation and improve service speed.
- Trained new servers on menu items, service protocols, and operational procedures.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - General Studies
Marlington High School
10450 Moulin AveSkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business marketing
- Sales leadership
- Bidding processes
- Contract management
- Customer service
- Decision-making
- Team leadership
- Customer service management
- Scheduling
Timeline
Owner
Sparkle Touch Cleaning LLC
07.2015 - 06.2026
Server
Don Ponchos
08.2013 - 12.2018
No Degree - General Studies
Marlington High School