39Years of professional experience
Lisa Vigneault
Dover,NH
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 39 years of experience in propane & oil company. Demonstrated abilities in solving errors and IT problems on a regular basis. Adept at helping employee professionals with data entry needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
Work History
Meter Support Specialist
Eastern Propane Gas
Rochester, NH
10.1983 - Current
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Assisted IT managers with all support needs.
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained meter billing and customer records with accuracy and efficiency.
- Resolved meter issues and concerns with little oversight.
- Helped streamline repair processes and update procedures for support action consistency.
Office Manager
Eastern Propane Gas
Loudon, NH
09.2003 - 09.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Evaluated employee records and productivity and submitted evaluation reports.
- Updated reports, managed accounts and generated reports for company database.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
High School Diploma -
Spaulding High School
Rochester Nh06.1982
Skills
- Microsoft Windows and Office
- Defect Analysis and Resolution
- Resolving Problems and Incidents
- Issue and Resolution Tracking
- Organizational Skills
- Collaborative Team Player
- Microsoft Certification
- Help Desk Support
- Social Skills
- Employee Computer Support
- Friendly and Patient
- Creative Issue Resolution
Timeline
Office Manager
Eastern Propane Gas
09.2003 - 09.2016
Meter Support Specialist
Eastern Propane Gas
10.1983 - Current
High School Diploma -
Spaulding High School
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