Lisa Waddy-Smith
Tall Timbers,MD
Summary
Detail-oriented Office Administrative Assistant with expertise in patient scheduling, billing processing, and medical records management. Proven ability to enhance workflow efficiency and maintain compliance.
Overview
1
1
Certification
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Office Administrative Assistant
Capital Foot And Ankle
Greatmills , MD
07.2014 - Current
- Managed patient scheduling and appointment reminders for efficient office operations.
- Coordinated communication between patients and healthcare providers to ensure clarity.
- Assisted with patient intake processes and maintained accurate medical records.
- Handled billing inquiries and processed insurance claims accurately.
- Supported the team with administrative tasks to enhance overall workflow efficiency.
- Maintained confidentiality of patient information in compliance with regulations.
- Organized office supplies and inventory for seamless daily functions.
- Facilitated training sessions for new administrative staff to ensure smooth onboarding.
- Organized and maintained filing systems, both paper and electronic.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Answered phones to direct callers, schedule appointments, and provide general office information.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Responded promptly to customer inquiries via email or phone.
- Sorted mail daily for distribution throughout the organization.
Education
Medical Receptionist/Medical Assistant
Sanz (Med Tech College)
Washington , DC 03.2009 - 12.2009
Skills
- Patient scheduling
- Surgery scheduling
- Billing operations
- Authorizations for surgeries and DME products
- Medical records management
- Compliance maintenance
- Office supply management
- Customer relationship management
Certification
- CPR Certification
Timeline
Office Administrative Assistant
Capital Foot And Ankle
07.2014 - Current
Medical Receptionist/Medical Assistant
Sanz (Med Tech College)
03.2009 - 12.2009