Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Walker

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

30
30
years of professional experience

Work History

Operation Manager and Senior Business Consultant

SubSupport & Development Of Eastern PA
04.2008 - 10.2023
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Defined clear targets and objectives and communicated to other team members.

General Manager

Friendly's Ice Cream
04.1994 - 12.2007
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Education

Bachelor of Science - Accounting And Business Management

University of Scranton
Scranton, PA
05.1987

Skills

  • Lead Generation
  • Team Leadership
  • Customer Relationship Management
  • Staff Management
  • Brand Management
  • Performance Tracking and Evaluations
  • Key Performance Indicators (KPI)
  • Productivity Performance
  • Policy and Procedure Implementation

Timeline

Operation Manager and Senior Business Consultant

SubSupport & Development Of Eastern PA
04.2008 - 10.2023

General Manager

Friendly's Ice Cream
04.1994 - 12.2007

Bachelor of Science - Accounting And Business Management

University of Scranton

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Lisa Walker