Lisa Walker

Burlington,NJ

Summary

I am looking for the opportunity to enhance and sharpen my 37 years of experience and expertise with a reputable and professional company. Customer Service Specialist bringing years of experience consistently enhancing customer satisfaction. Poised when communicating with customers and vendors, analyzing, and resolving complex issues and documenting accurate notes of account interactions. Versatile professional comfortable working in high-volume, high-stress environment.

Overview

years of professional experience

Work History

Customer Service

New Penn Motor Express

09.1986 - 08.2023

Customer Service Specialist
OS&D, appointments, Rates
Freight Accessorial Revenue Specialist
Assisted with start up for new Inside Sales Dept. developing and training of employees
Local Payroll Administrator and onboarding new employees
Operational Admin for multiple AVP's, VP's, and EXEC VP

Education

HS Diploma -

Burlington City Highschool

Burlington, NJ

Course work with a focus on business -

Burlington County College

Pemberton, NJ

HR And Payroll Management

Rutgers University Certificate Program

Camden, NJ

07-2024

Skills

Complaint Handling
Online chat and email
Customer Engagement

Team Collaboration
Shipping coordination
Shipment Tracking

Leadership Experience

Implemented inside sales program for office staff
Trained staff for inside sales procedures
Implemented new procedures and technologies that improved efficiencies and streamlined operations

Timeline