Lisa Wallace
Charlotte,NC
Summary
Im a detail-oriented individual with exceptional communication and project management skills. I demonstrate strong analytical, problem-solving, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop my professional skills. I Bring positive attitude and commitment to continuous learning and growth.
Overview
25
25
years of professional experience
Work History
Automotive Claims Intake Specialist
Capital Processing Systems
06.2021 - 10.2024
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Followed up with customers on unresolved issues.
- Evaluated accuracy and quality of data entered into agency management system.
- Tracked and reported on claims processing metrics to aid senior management in making informed decisions.
Customer Service Representative Team Lead
Allstate Insurance Company
09.2017 - 06.2021
- Built positive rapport and relationships for high levels of customer satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Benefits Verification Specialist
AmerisourceBergen
10.2013 - 09.2017
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked employees' benefits enrollment for accuracy and inputted all data into our Epic System
- Observed strict procedures to maintain data and plan participant confidentiality.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Auto Claims Adjuster
MET LIFE PROPERTY & CASUALTY
03.2000 - 10.2013
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Documented all findings in concise reports.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Education
General Studies -
Sumter Career And Technology Center
Sumter, SCNC Insurance Adjuster License -
Central Piedmont Community College
Charlotte, NCHigh School Diploma -
Manning High School
Manning, SC06-1988
Skills
- Call Management
- Data Entry
- International sales support
- Business development understanding
- Senior leadership support
- Claims Processing
- Policy Adherence
Timeline
Automotive Claims Intake Specialist
Capital Processing Systems
06.2021 - 10.2024
Customer Service Representative Team Lead
Allstate Insurance Company
09.2017 - 06.2021
Benefits Verification Specialist
AmerisourceBergen
10.2013 - 09.2017
Auto Claims Adjuster
MET LIFE PROPERTY & CASUALTY
03.2000 - 10.2013
General Studies -
Sumter Career And Technology Center
NC Insurance Adjuster License -
Central Piedmont Community College
High School Diploma -
Manning High School
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