Lisa Washington

• Welcomed patients, providing assistance to ensure a positive experience.
• Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
• Contributed to a welcoming environment for patients by maintaining a clean, organized reception area.
• Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
• Implemented document management practices to optimize organizational processes.
• Collaborated closely with dentists to coordinate treatment plans that met each individual's oral health needs while considering insurance constraints or budget limitations when necessary.
• Managed confidential data with utmost care, ensuring patient privacy consistently.

• Delivered exceptional customer service during in - person and phone interactions.

• Maintained well - stocked pantry by organizing and refilling food and supply inventory promptly.

• Kept the register up to date by following proper billing, payment processing, and cash management procedures.

• Collaborated with managers and kitchen staff to ensure exceptional customer service.

• Verified food trays for accuracy to ensure quality service.

• Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues. Generated repeat business with locals and visitors.

• Was in charge of daily operations, which included staffing and training, compliance, inventory control, and POS systems.

• Conducted monthly floorsets to ensure that it had the best sale productivity and that shrinkage was kept to a minimal.

• Ensuring that all store policies, procedures, as well as planning, organizing, and delegating work among associates.

• Oversaw, trained and encouraged a culture of efficiency and performance by supervising, training, and encouraging associates.

• Maintained the stores set up and daily operations through schedule optimization and delegation.

• Created efficient store schedules based on anticipated customer levels, individual associate knowledge, and service needs.

• Finished all of the procedures for opening and closing the point of sale. Including counting the contents of cash register and making bank deposits.

• Hired staff members who brought talent, enthusiasm, and experience to a skilled team of associates by recruiting, interviewing and hiring them.