Lisa Watson
Newport,AR
Summary
Well-organized Secretary with demonstrated knowledge of administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure information.
Overview
6
6
years of professional experience
Work History
Bank Teller
M&P Bank
Newport, AR
04.2025 - Current
- Processed customer deposits and withdrawals efficiently and accurately.
- Assisted customers with account inquiries and provided product information.
- Balanced cash drawer daily to ensure accuracy in transactions.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
Medical Office Secretary
ARcare
Newport, AR
12.2023 - 04.2025
- Scheduling appointments for patients, assessing patients issues and entering them into their notes for the physician.
- Assisted physicians with referrals.
- Applied knowledge of insurance processes to support office administration productivity.
- Maintained an organized filing system of patient charts and documents.
- Provided customer service assistance to visitors who had questions about their health plans or benefits packages.
- Maintained medical records, ensuring accuracy, compliance, and confidentiality.
- Set up new patient files with appropriate documentation.
- Managed patient flow to minimize waiting times and improve office efficiency.
- Monitored office supplies inventory and placed orders when necessary.
- Responded to emails promptly from both internal and external sources.
- Verified that all required paperwork was completed before patient visits.
- Answered incoming calls and responded to inquiries from patients and staff members. Directed calls to appropriate medical staff member.
- Greeted patients, collected personal information and verified insurance coverage.
- Scanned documents into electronic format for easy retrieval later on.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Registered Dental Assistant
Dr Gore Family Dental
Newport, AR
09.2021 - 12.2023
- Created bitewing, panoramic and periapical X-ray images for dentist to review.
- Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
- Instructed patients on postoperative care to protect dental work and promote healing.
- Supported dentist chairside with root canal and extraction procedures.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Organized lab cases for dentists by tracking progress throughout production cycle until delivery back to practice.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Documented patient records during procedures and added notes taken to treatment chart.
Receptionist
B & R Trailer
Newport, AR
09.2019 - 09.2021
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Tracked employee vacation, personal and sick leave earnings and use.
- Processed and issued employee paychecks, statements of earnings and deductions.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.
Education
High School Diploma -
Newport High School
Newport, AR05-1996
General Studies
Arkansas State University- Newport
NewportSkills
- Customer service
- Communication skills
- Multitasking Abilities
- Office administration
- Data entry
References
References available upon request.
Timeline
Bank Teller
M&P Bank
04.2025 - Current
Medical Office Secretary
ARcare
12.2023 - 04.2025
Registered Dental Assistant
Dr Gore Family Dental
09.2021 - 12.2023
Receptionist
B & R Trailer
09.2019 - 09.2021
High School Diploma -
Newport High School
General Studies
Arkansas State University- Newport