Lisa Wesley
Haughton,LA
Summary
Accomplished Security Supervisor at Willis Knighton North, enhancing safety through strategic policy development and staff training. Leveraged team leadership and CCTV monitoring to boost operational efficiency by 20%. Proven ability to resolve incidents swiftly and improve customer satisfaction, demonstrating strong problem-solving and communication skills.
Overview
36
36
years of professional experience
Work History
Security Supervisor
Willis Knighton North
04.2008 - Current
- Supervised daily security operations to uphold safety and compliance across facilities.
- Conducted regular training sessions for security staff on protocols and emergency procedures.
- Developed and implemented security policies to improve operational efficiency.
- Coordinated incident response efforts to ensure rapid resolution of security breaches.
Customer Service Representative
Havertys Furniture
03.1990 - 11.1996
- Facilitated furniture selection for customers, ensuring satisfaction and effectively addressing inquiries.
- Processed customer orders through POS systems, maintaining accuracy and efficiency during transactions.
- Resolved customer complaints by actively listening and delivering suitable solutions to enhance experiences.
- Collaborated with team members to streamline service processes, improving operational efficiency.
Education
High School Diploma -
Woodlawn Senior Highschool
Shreveport, LA05-1987
Skills
Team leadership
CCTV monitoring
Staff management
Security personnel training
Timeline
Security Supervisor
Willis Knighton North
04.2008 - Current
Customer Service Representative
Havertys Furniture
03.1990 - 11.1996
High School Diploma -
Woodlawn Senior Highschool