Lisa Wiley
Restaurant Manger
Calhoun,GA
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with 4years of experience in team leadership in management industry. Background includes sales, management and customer service in fast-paced settings.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Denny's Restaurants Franchise Association
Resaca, GA
01.2020 - 09.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Hotel Assistant
La Quinta Inn & Suites
Calhoun, GA
04.2017 - 02.2020
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Kept accounts in balance and ran daily reports to verify totals.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Data Entry Clerk/Dispatcher Office Assistant/Ship Clerk
Delta Distributing
Resaca, GA
07.2006 - 09.2017
- Scanned documents and saved in database to keep records of essential organizational information.
- Completed data entry tasks with accuracy and efficiency.
- Managed and organized documents for data entry tasks.
- Preserved customer confidence and protected operations by keeping information confidential.Dispatched drivers to local mils to get freight.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
Education
High School Diploma -
05.1994 - 05.1994
Skills
Food plating and presentation
Food preparation and safety
Staff Management
Passion for customer satisfaction
Cost-controls
Inventory control and record keeping
Point of Sale (POS) system operation
Natural leader
Problem-solving skills
Cash Handling
Flexible and Adaptable
Sorting and labeling
Office administration
Dispatching procedures
Dependable and Responsible
Data Entry
Welcoming guests
Multi-line phone systems
Teamwork and Collaboration
Multitasking Abilities
Certification
Food Protection Manger certification 2023 To 20
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Restaurant Manager - Denny's Restaurants Franchise Association
01.2020 - 09.2023
Hotel Assistant - La Quinta Inn & Suites
04.2017 - 02.2020
Data Entry Clerk/Dispatcher Office Assistant/Ship Clerk - Delta Distributing
07.2006 - 09.2017
Model High School - High School Diploma,
05.1994 - 05.1994