Lisa Wooldridge
Roanoke,VA
Summary
Manages high-volume loan paperwork in dynamic environments with high production, approval and customer relations targets. Expertise includes reviewing and validating personal, employment and financial histories for each applicant. Self-motivated and reliable with excellent teamwork, problem-solving and organizational skills.
Overview
32
32
years of professional experience
Work History
Mortgage Loan Processor
Bank Of Botetourt
10.2017 - Current
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Accounts Payable Specialist
Tomlin Hair Care
01.2015 - 10.2017
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Proficient in Quickbooks
Quality Analyst
Wells Fargo
01.1998 - 12.2014
- Analyzed quality and performance data to support operational decision-making.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Head Teller
Salem Bank & Trust
01.1992 - 01.1998
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Answered inquiries regarding checking and savings accounts and other related products.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
High School Diploma -
Salem High School
Salem, VA06.1988
Skills
- Lending Software Systems
- Quickbooks
- 10 Key
- Copier
- Scanner
- Filing
Timeline
Mortgage Loan Processor
Bank Of Botetourt
10.2017 - Current
Accounts Payable Specialist
Tomlin Hair Care
01.2015 - 10.2017
Quality Analyst
Wells Fargo
01.1998 - 12.2014
Head Teller
Salem Bank & Trust
01.1992 - 01.1998
High School Diploma -
Salem High School
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