Lisa Woolever

Certified Pharmacy Technician

Rite-Aid Pharmacy

07.2015 - 07.2024

Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Collected co-payments or full payments from customers.
Counted, measured and compounded medications following standard procedures.
Assisted in preparation, distribution and storage of pharmaceuticals.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Resolved non-routine issues like third-party billing, computer system, and customer service issues.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.