Lisa Xie
Daly City,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Sales Operations Specialist
Cocokind
San Francisco
02.2019 - Current
- Manage the entire wholesale order flow process. Process all orders through EDI, Netsuite, etc. Retailers include Target, Walmart, Ulta, Distributors, Faire, Shoppers, Costco, and independents.
- Work closely with 3PL to ensure accurate order completion from inception to delivery for all wholesale ordrs.
- Collaborate with sales team to administer fulfillment timeline to guarantee on-time delivery
- Ensure all packing requirements are implemented for all accounts
- Implemented reporting to better track demand and inventory
- Ensure ASNs and invoices are sent timely and accurately
- Identify inconsistencies and errors on new account setups and quickly resolve
- Guide accounting team through chargebacks - approving/disputing, collecting proof.
- Managed the implementation of new technology tools for tracking customer orders and inventory levels.
Store Manager/Web Manager
Margaret O'leary
Burlingame
09.2018 - 02.2019
- Ensuring monthly plan was met by facilitating and maintaining internal and client relationship
- Initiated a more efficient system to process, fulfill, and return orders
- Allocated inventory for web by working with the warehouse and other stores
- Retained clients by efficiently remedying issues and concerns
- Received inventory in a timely manner
- Strategically merchandised product to bring in traffic.
Store Manager
Toss Designs
Palo Alto
11.2017 - 08.2018
- Driving sales through implementing new ideas; playing on the teams' strengths
- Recruiting and interviewing candidates; training new hires on the business and the processes of the store
- Coaching and building relationships with associates to better their strengths and opportunities
- Generated repeat business by building customer relationships
- Implemented spreadsheets detailing KPI's
- Strategically scheduled associates to maintain optimal staffing levels
- Operational task: payroll, money handling, inventory, reporting, etc
- Monogramming: vinyls and hot stamping.
Assistant Manager
Vineyard Vines
Burlingame
03.2016 - 11.2017
- Improved service quality and sales by developing a strong knowledge of company's products and services
- Provided a high level of leadership support to team and clients
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Opened new store locations and assisted in training new staff
- Web order fulfillment though salesforce software.
Education
Bachelor of Science - Business Administration And Management
San Jose State University
Skills
- Order Processing
- Fulfillment/Logistics/3PLs
- QuickBooks
- NetSuite
- SPS
- Customer Order Management
- Report Writing Skills
- Data Entry
- Problem Solving
- Verbal & Written Communication
- MS Office
- Training and development
Languages
Bilingual Cantonese/English
References
- Suzanne Davies, Senior Director of Sales, Cocokind, 612-280-8335, suzanne@cocokind.com
- Julia Chandler, VP Supply Chain Ops, Cocokind, 714-334-2533, fashionjah@yahoo.com
- Rudy Najarro, Regional Visual Trainer, Old Navy, 917-557-3222, rudy@rodolfonajarro.com
Timeline
Sales Operations Specialist
Cocokind
02.2019 - Current
Store Manager/Web Manager
Margaret O'leary
09.2018 - 02.2019
Store Manager
Toss Designs
11.2017 - 08.2018
Assistant Manager
Vineyard Vines
03.2016 - 11.2017
Bachelor of Science - Business Administration And Management
San Jose State University