Overview
Work History
Education
Skills
Timeline
Generic

Lisa Yakow

New Egypt,NJ

Overview

27
27
years of professional experience

Work History

Assistant Manager

Freehold Athletic Club
12.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Conducted performance evaluations and provided constructive feedback to employees.

Sales Lead

hanna Andersson
04.2018 - Current
  • Customer service , opening & closing store, cash handling , opening & closing cash registers , inventory, shipments , bank deposits. Manager on duty.

Cashier

Shoprite
10.2017 - 04.2018
  • Customer service , cash handling

Key Holder

West Marine
01.2015 - 09.2017
  • Opening & closing the store , customer service, cash handling, inventory, email orders. Manager on duty.

Office Manager

Adelphia Demolition & Recycling Inc
03.2000 - 11.2005
  • Customer service , bank deposits, answering phone lines , dispatching to drivers , billing , monthly & quaterly audits.

Head Teller

Sovereign Bank
01.1998 - 03.2000
  • Cash handling , customer service , opening & closing accounts , vault duties , atm duties , teller & vault audits , hiring tellers , open or close bank. Supervisor to all tellers. Reports.

Education

High School Diploma - undefined

Freehold Township HS
Freehold, New Jersey
02.1993

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Problem-solving
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Staff management
  • Workload management

Timeline

Assistant Manager

Freehold Athletic Club
12.2021 - Current

Sales Lead

hanna Andersson
04.2018 - Current

Cashier

Shoprite
10.2017 - 04.2018

Key Holder

West Marine
01.2015 - 09.2017

Office Manager

Adelphia Demolition & Recycling Inc
03.2000 - 11.2005

Head Teller

Sovereign Bank
01.1998 - 03.2000

High School Diploma - undefined

Freehold Township HS

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Lisa Yakow