Lisa Yakow
New Egypt,NJ
Overview
27
27
years of professional experience
Work History
Assistant Manager
Freehold Athletic Club
12.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations and provided constructive feedback to employees.
Sales Lead
hanna Andersson
04.2018 - Current
- Customer service , opening & closing store, cash handling , opening & closing cash registers , inventory, shipments , bank deposits. Manager on duty.
Cashier
Shoprite
10.2017 - 04.2018
- Customer service , cash handling
Key Holder
West Marine
01.2015 - 09.2017
- Opening & closing the store , customer service, cash handling, inventory, email orders. Manager on duty.
Office Manager
Adelphia Demolition & Recycling Inc
03.2000 - 11.2005
- Customer service , bank deposits, answering phone lines , dispatching to drivers , billing , monthly & quaterly audits.
Head Teller
Sovereign Bank
01.1998 - 03.2000
- Cash handling , customer service , opening & closing accounts , vault duties , atm duties , teller & vault audits , hiring tellers , open or close bank. Supervisor to all tellers. Reports.
Education
High School Diploma - undefined
Freehold Township HS
Freehold, New Jersey02.1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
Timeline
Assistant Manager
Freehold Athletic Club
12.2021 - Current
Sales Lead
hanna Andersson
04.2018 - Current
Cashier
Shoprite
10.2017 - 04.2018
Key Holder
West Marine
01.2015 - 09.2017
Office Manager
Adelphia Demolition & Recycling Inc
03.2000 - 11.2005
Head Teller
Sovereign Bank
01.1998 - 03.2000
High School Diploma - undefined
Freehold Township HS
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