Lisa Yeager
Elkhart
Summary
Dynamic Office Manager with a proven track record at Quality Restoration Services, excelling in customer service and office administration. Streamlined operations through efficient filing systems and enhanced communication, resulting in improved workflow. Skilled in payroll processing and fostering client relationships, ensuring satisfaction and loyalty while maintaining financial accuracy.
Overview
11
11
years of professional experience
Work History
Office Manager
Quality Restoration Services
Elkhart, IN
07.2025 - 08.2026
- Streamlined office operations by implementing efficient filing systems and scheduling procedures.
- Coordinated communication between departments to enhance workflow and ensure project alignment.
- Managed office supplies inventory, optimizing procurement processes to reduce costs.
- Assisted in employee onboarding, providing training on company policies and procedures.
- Processed payroll for employees accurately and on time, ensuring compliance with company policies.
- Supported the preparation of monthly payroll reports for management review and budget planning.
- Processed vendor invoices accurately and efficiently using accounting software.
- Reconciled monthly statements to ensure timely payments and accuracy in records.
- Processed and recorded incoming payments accurately in accounting software.
- Managed customer accounts, ensuring timely follow-up on overdue invoices.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Assisted in processing service requests, ensuring timely follow-up and resolution.
Office Manager
Prestige Sales
Goshen, IN
08.2015 - 02.2025
- Developed and maintained office budgets, tracking expenses to support financial accuracy.
- Implemented a digital document management system, improving access to critical information.
- Organized team meetings and events, facilitating collaboration among staff members.
- Supported management in strategic planning initiatives, contributing ideas for operational improvements.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Utilized payroll software to maintain employee records and process deductions efficiently.
- Assisted in resolving payroll discrepancies by investigating issues and implementing solutions.
- Maintained organized filing system for invoices and payment documentation.
- Assisted in resolving discrepancies with vendors through effective communication.
- Reconciled discrepancies between customer payments and account records efficiently.
- Assisted in generating monthly financial reports for management review.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Managed full-cycle accounts payable and receivable processes to ensure timely financial operations.
- Reconciled bank statements and financial reports, ensuring accuracy and completeness of records.
Education
Associate of Science -
William Rainey Harper College
Palatine, ILSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Administrative support
- Payroll processing
Timeline
Office Manager
Quality Restoration Services
07.2025 - 08.2026
Office Manager
Prestige Sales
08.2015 - 02.2025
Associate of Science -
William Rainey Harper College