LISA Y HAM

• Learn Total Wine & More's full product portfolio and provide customers with recommendations and connect them to the right product(s)
• Increase retail sales and product metrics to specified goals
• Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
• Perform cashier functions and adhere to minor policy while completing customer transactions

• Worked cooperatively and provided support to other Hillsdale Shopping center departments including Gift Card Accounting, Mall Management, Marketing, Operations, and Security as requested
• Sold Shopping Center Gift Cards and ensured proper accounting procedures are followed
• Assisted Marketing with mailings, directory updates, signage updates, newsletter distribution, and tenant communication
• Participated in marketing promotions and special events happening at Hillsdale Shopping Center
• Conducted all service functions of the Customer Service

• Scanned daily documents as required
• Collected Payments and properly charge the correct amount
• Answered and directed calls to proper departments
• Posted new vehicles car invoices, assisted car biller with posting, when needed
• Stock in new incoming cars and create pro-pack stickers and key cards

• Analyzed various higher education and corporate websites to find latest trends and most effective tools
• Recommended changes to NCU website based on research
• Edit and post articles for the university
• Prepare online magazine example
• Improved social media engagement by 30% through targeted digital campaigns
• Streamlined content distribution, resulting in a $5,000 cost saving
• Processed 150 digital communications weekly, supporting a team of 5 members
• Managed 12 monthly promotional email campaigns reaching over 10,000 recipients
• Increased brand visibility by 40% by optimizing social media strategy and analytics
• Boosted online presence by 3x by launching an interactive blog platform
• Enhanced email open rates by 15% through targeted content strategies and segmented lists
• Improved campaign ROI by 12% by optimizing PPC campaigns and leveraging A/B testing
• Coordinated 25 digital marketing projects across various platforms, managing a $200,000 budget
• Managed a content calendar with over 100 posts per month across multiple channels
• Increased event attendance by 30% by crafting engaging digital content and leveraging influencer partnerships

• Helped prepare nutritious snacks and meals for kids aged 1-5

• Painted a clean and orderly kitchen